About Company
TotalEnergies is a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity. Our 100,000 employees are committed to energy that is ever more affordable, cleaner, more reliable, and accessible to as many people as possible. Active in more than 130 countries, TotalEnergies places sustainable development in all its dimensions at the heart of its projects and operations to contribute to the well-being of people. In Nigeria, we are a leading player in the energy sector, committed to powering progress and enhancing lives through our extensive network of service stations and diverse energy solutions. We are dedicated to providing excellent service, quality products, and fostering a safe, inclusive environment for both our employees and customers. Joining TotalEnergies means becoming part of a global community driven by innovation and responsibility.
Job Description
Are you a customer-focused, energetic, and safety-conscious individual looking to kickstart your career in a dynamic environment? TotalEnergies is seeking dedicated and enthusiastic Fuel Attendants to join our team at our bustling service station located in the heart of Mile 1 Market, Port Harcourt. This is an exciting opportunity to become a vital part of a global energy leader, contributing directly to our mission of delivering exceptional service and high-quality products to our valued customers. As a Fuel Attendant, you will be the friendly face of TotalEnergies, playing a crucial role in ensuring our customers have a seamless and positive experience every time they visit our station.
Your primary responsibilities will revolve around providing top-tier customer service, safely dispensing various types of fuel, and accurately handling transactions through cash and POS systems. You’ll be expected to greet customers warmly, assist them efficiently with their fueling needs, and offer additional services such as checking tire pressure, oil levels, or water as requested. Beyond direct customer interaction, you will also contribute significantly to maintaining the cleanliness, organization, and operational readiness of the service station forecourt and surrounding areas. This includes regular cleaning of pumps, wiping down surfaces, ensuring products are well-stocked, and promptly reporting any equipment malfunctions or safety hazards.
This role demands meticulous attention to detail, a strong commitment to adhering strictly to all health, safety, and environmental (HSE) protocols, and the ability to work effectively and calmly in a fast-paced retail environment. We are looking for individuals who are not only reliable, honest, and trustworthy but also possess excellent verbal communication skills and a proactive approach to problem-solving. At TotalEnergies, we believe in nurturing talent; therefore, we offer comprehensive training to equip you with all the necessary skills and knowledge to excel in this role, setting you on a path for potential career growth within our vast organization. If you are passionate about delivering outstanding service, committed to safety, and ready to make a significant impact in a vibrant community, we encourage you to apply and fuel your career with TotalEnergies.
Key Responsibilities
- Greet customers warmly and provide friendly, efficient service.
- Safely and accurately dispense fuel into vehicles.
- Process various payment methods, including cash, debit/credit cards, and loyalty programs.
- Provide accurate change and receipts.
- Maintain cleanliness and orderliness of the fuel pumps, forecourt, and station facilities.
- Monitor fuel levels and assist in reporting inventory as required.
- Offer additional services such as checking tire pressure, oil, and water levels.
- Adhere strictly to all health, safety, and environmental (HSE) guidelines and company policies.
- Report any equipment malfunctions, security concerns, or safety hazards promptly.
- Assist in stocking and arranging products in the convenience store, if applicable.
- Handle customer inquiries and complaints professionally, escalating issues when necessary.
Required Skills
- Excellent customer service and interpersonal skills
- Basic mathematical skills for cash handling and calculations
- Strong attention to detail and accuracy
- Ability to follow instructions and procedures rigorously
- High level of integrity, honesty, and trustworthiness
- Physical stamina to stand for long periods and work outdoors in various weather conditions
- Strong communication skills (verbal)
Preferred Qualifications
- Minimum of Secondary School Certificate Examination (SSCE) or equivalent.
- Previous experience in a customer service or retail environment.
- Familiarity with fuel dispensing operations and safety protocols.
- Basic computer literacy for POS systems.
- Ability to speak local languages (e.g., Igbo, Ikwerre) in addition to English.
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive health insurance package.
- Paid time off and holidays.
- Extensive training and development programs.
- Opportunities for career advancement within a global energy company.
- Safe and supportive work environment.
- Employee recognition programs.
- Contribution to a reputable and socially responsible organization.
How to Apply
Interested and qualified candidates are encouraged to apply for this exciting opportunity. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your customer service experience and commitment to safety.