About Company
U-Haul International, Inc. has been a leading name in the moving and storage industry for over 75 years, providing truck and trailer rentals, self-storage, moving supplies, and services to millions of customers across North America. Our enduring mission is to provide DIY movers with the safest, most convenient, and most cost-effective methods of moving and storing their household goods, and to deliver outstanding customer service every step of the way. We are a values-driven organization deeply committed to innovation, sustainability, and fostering a supportive and inclusive environment for our team members. At U-Haul, we believe in promoting from within and offering our employees extensive opportunities for growth and professional development, helping them build rewarding careers while serving our diverse customer base with integrity and excellence. Join a company that is foundational to life’s major transitions and makes a tangible difference in people’s lives, helping them navigate new chapters with ease and confidence.
Job Description
Are you a natural communicator with a passion for helping people and resolving challenges from the comfort of your own home? U-Haul International, Inc. is seeking a dedicated and empathetic Remote Customer Relations Officer to join our dynamic virtual team. This vital role is perfectly suited for individuals who thrive in a fast-paced environment, possess exceptional problem-solving skills, and are deeply committed to delivering unparalleled customer satisfaction without the need for a daily commute. As a Remote Customer Relations Officer, you will be the direct point of contact for our valued customers, providing comprehensive support, skillfully addressing a wide array of inquiries, and effectively resolving complex issues related to U-Haul’s extensive range of moving, storage, and related services. You will utilize your excellent verbal and written communication skills to thoughtfully de-escalate sensitive situations, build genuine rapport, and ensure every customer interaction is positive, productive, and leaves a lasting impression of professionalism and care. This position demands a high degree of autonomy, a strong work ethic, and the ability to manage multiple tasks and competing priorities efficiently while consistently maintaining a professional and friendly demeanor. We are looking for someone who can not only solve immediate problems but also proactively anticipate customer needs, provide insightful information, and consistently uphold U-Haul’s unwavering commitment to service excellence. You will be instrumental in maintaining our strong brand reputation, gathering crucial customer feedback, and contributing to the continuous improvement of our processes. If you are passionate about customer advocacy, possess a home office setup conducive to remote work, and are looking for a rewarding remote career opportunity with a nationally recognized industry leader, we encourage you to apply and become a crucial part of our nationwide support network, directly impacting the moving journeys of countless individuals and families across North America. This is an opportunity to make a significant impact from wherever you are, contributing to a team that values connection, support, and the success of every customer.
Key Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and chat, providing accurate and timely information.
- Act as a primary point of contact for resolving customer complaints and complex service issues, ensuring complete satisfaction.
- Proactively identify customer needs and recommend appropriate U-Haul products or services to enhance their moving experience.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with internal teams to escalate and resolve issues that require specialized attention.
- Maintain a comprehensive understanding of U-Haul's products, services, and policies to provide expert guidance.
- Contribute to a positive team environment, sharing best practices and supporting colleagues as needed.
Required Skills
- Minimum of 2 years of experience in a customer service or customer relations role.
- Exceptional verbal and written communication skills with a professional and empathetic tone.
- Proven ability to de-escalate difficult situations and resolve customer issues effectively.
- Strong problem-solving and critical thinking abilities.
- Proficiency with computers and experience using CRM software and other communication tools.
- Reliable high-speed internet connection and a dedicated, quiet home workspace.
- Ability to work independently and manage time effectively in a remote setting.
Preferred Qualifications
- Experience in the moving, storage, logistics, or transportation industry.
- Bilingual proficiency (especially Spanish) is a plus.
- Familiarity with U-Haul products and services.
- Associate's or Bachelor's degree in a relevant field.
- Experience with Zendesk, Salesforce, or similar customer support platforms.
Perks & Benefits
- Competitive hourly wage with opportunities for performance bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Paid time off (PTO) and paid holidays.
- Employee assistance program (EAP).
- Opportunities for career advancement and professional development within a large, stable company.
- Access to a supportive and collaborative remote work culture.
- Employee discounts on U-Haul products and services.
How to Apply
Ready to make a difference from the comfort of your home? We encourage all qualified applicants to click on the application link below to submit their resume and cover letter. Please ensure your application highlights your experience in customer relations and your ability to thrive in a remote work environment.