About Company
Favour Royal Hotel Kuje is a premier destination nestled in the vibrant heart of Kuje, Abuja. We are renowned for our commitment to exceptional guest experiences, offering a blend of comfort, luxury, and personalized service. Our hotel prides itself on creating a warm, welcoming, and memorable environment for every guest, whether they are visiting for business or leisure. We believe that our success stems directly from the dedication and passion of our team members who go above and beyond to ensure unparalleled hospitality. Join our family at Favour Royal Hotel Kuje and become part of a legacy where quality service and guest satisfaction are not just goals, but our everyday reality.
Job Description
We are seeking an enthusiastic and highly organized Hotel Receptionist to be the welcoming face of Favour Royal Hotel Kuje. As the first point of contact for our valued guests, you will play a pivotal role in shaping their overall experience, ensuring their stay is seamless, comfortable, and truly memorable from arrival to departure. This dynamic position requires an individual with exceptional interpersonal skills, a proactive attitude, and a genuine passion for hospitality. You will be instrumental in managing all front desk operations, handling guest inquiries with grace and efficiency, and maintaining the highest standards of service that our hotel is known for. If you thrive in a fast-paced environment, possess a meticulous eye for detail, and are dedicated to providing outstanding customer care, we invite you to contribute your talents to our esteemed team. This role is more than just a job; it’s an opportunity to create lasting positive impressions and embody the spirit of Favour Royal Hotel Kuje.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, processing check-ins and check-outs efficiently and courteously.
- Manage all reservation requests, including walk-ins, phone calls, and online bookings, ensuring accuracy and availability.
- Answer, screen, and forward incoming phone calls, providing information and redirecting calls as necessary.
- Handle guest inquiries and requests promptly and professionally, offering assistance with luggage, transportation, local attractions, and dining recommendations.
- Resolve guest complaints and issues with empathy and resourcefulness, escalating complex problems to management when required.
- Process payments, manage guest accounts, and handle billing inquiries accurately and securely.
- Maintain a tidy, organized, and professional reception area at all times.
- Serve as a primary point of contact for internal departments, communicating guest needs and operational updates effectively.
- Assist with administrative tasks such as mail distribution, photocopying, and data entry.
- Ensure strict adherence to hotel policies and security procedures.
- Provide wake-up calls and other personalized services as requested by guests.
- Maintain an in-depth knowledge of hotel facilities, services, and local attractions to provide comprehensive information to guests.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven customer service experience, preferably in a hospitality setting.
- Proficiency in using hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Strong organizational and multitasking abilities with great attention to detail.
- Ability to remain calm and professional under pressure.
- Problem-solving skills and a proactive approach to guest satisfaction.
- A pleasant and friendly demeanor with a strong guest-focused mindset.
Preferred Qualifications
- OND/HND/BSc in Hospitality Management, Tourism, or a related field.
- Previous experience (1-2 years) as a Hotel Receptionist or in a similar front desk role.
- Knowledge of an additional language (e.g., French, Hausa, Yoruba, Igbo) is a plus.
- Familiarity with Kuje and Abuja's local attractions and amenities.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive health insurance and other welfare benefits.
- Opportunities for professional development and career growth within the hotel.
- Staff meal provisions during shifts.
- Employee discounts on hotel services and accommodations.
- A supportive and dynamic work environment.
How to Apply
Interested and qualified candidates are encouraged to apply for this exciting opportunity. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for Favour Royal Hotel Kuje.