About Company
Travelodge is the UK’s first budget hotel chain, offering comfortable, quality accommodation at great value since 1985. With over 590 hotels across the UK, Ireland, and Spain, we pride ourselves on making travel accessible for everyone. Our mission is to be the favourite hotel for value, providing a clean, comfortable, and simple stay. We believe in our people and offer fantastic opportunities for career progression within a supportive and dynamic environment. Join our team at Travelodge West Bromwich and become part of a brand that values teamwork, customer satisfaction, and a commitment to excellence.
Job Description
Are you a friendly, detail-oriented individual with a passion for delivering exceptional guest experiences? Travelodge West Bromwich is seeking a dedicated Hotel Attendant to join our vibrant team. In this pivotal role, you will be the heart of our hotel’s daily operations, ensuring every guest enjoys a comfortable and memorable stay. Your responsibilities will span across various aspects of hotel operations, from maintaining impeccable cleanliness standards in guest rooms and public areas to providing friendly and efficient customer service at the reception. We are looking for someone who takes pride in their work, possesses a keen eye for detail, and thrives in a fast-paced environment where no two days are the same. This role is ideal for individuals who are enthusiastic about starting or developing their career in the hospitality industry and are committed to upholding Travelodge’s reputation for value and guest satisfaction. You will play a crucial part in creating a welcoming atmosphere, responding to guest needs, and working collaboratively with colleagues to ensure smooth operations and a positive environment for all. If you are eager to contribute to a well-loved brand and grow with a company that invests in its people, we encourage you to apply.
Key Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures, providing information about hotel services and local attractions.
- Maintain the highest standards of cleanliness and hygiene across all hotel areas, including guest rooms, corridors, lobby, and communal spaces.
- Clean and prepare guest rooms, ensuring all amenities are stocked, beds are made to standard, and bathrooms are sparkling.
- Address guest inquiries, requests, and concerns promptly and professionally, striving to resolve issues to their satisfaction.
- Handle cash and card payments accurately, process reservations, and manage guest accounts.
- Report any maintenance issues, damages, or safety hazards immediately to the appropriate department.
- Support the housekeeping team with laundry duties, linen management, and inventory control.
- Adhere to all health, safety, and security policies and procedures, ensuring a safe environment for guests and colleagues.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Strong attention to detail and a proactive approach to cleanliness and presentation.
- Ability to work effectively both independently and as part of a team.
- Reliability, punctuality, and a strong work ethic.
- Basic computer proficiency for front desk operations.
- Ability to handle physical demands of the job, including standing, bending, and lifting.
Preferred Qualifications
- Previous experience in a hotel, hospitality, or customer service role.
- Knowledge of hotel property management systems (PMS).
- First Aid certification.
- Fluency in additional languages.
Perks & Benefits
- Competitive hourly rate with opportunities for increased pay.
- Generous staff discount program for hotel stays and food & beverage.
- Comprehensive training and development programs.
- Clear career progression pathways within a national brand.
- Employee assistance programme and wellness support.
- 28 days holiday (including bank holidays), increasing with service.
- Access to exclusive employee recognition schemes.
How to Apply
Eager to start your journey with Travelodge West Bromwich? We encourage all qualified and enthusiastic candidates to apply directly through our official careers portal. Please click on the application link below to submit your resume and complete the online application form. We look forward to reviewing your application and potentially welcoming you to our team!