About Company
At Sainsbury’s, we believe everyone should have access to high-quality, fresh food and products, delivered with care and efficiency. As one of the UK’s largest and most trusted retailers, our success hinges on a robust and agile logistics network. With over 150 years of heritage, we’re continuously innovating to meet the evolving needs of our customers, from in-store experiences to seamless online deliveries. Joining Sainsbury’s means becoming part of a diverse and dedicated team committed to making a difference in communities nationwide, upholding our values of ‘We are trusted’, ‘We are kind’, ‘We are brave’, and ‘We make it easier’.
Job Description
Are you a proactive and detail-oriented individual looking to play a crucial role in ensuring our customers receive their orders accurately and on time? Sainsbury’s in Kings Heath, Birmingham is seeking a dedicated Delivery Support Assistant to strengthen our local logistics operations. In this dynamic role, you will be the backbone of our delivery team, providing essential administrative and operational support that keeps our services running smoothly. You will work closely with our delivery drivers, warehouse colleagues, and customer service teams to troubleshoot issues, manage schedules, and maintain clear communication channels. This is an exciting opportunity to contribute directly to customer satisfaction and the efficiency of a leading retail giant’s delivery promise. We are looking for someone who thrives in a fast-paced environment, has a keen eye for detail, and possesses excellent problem-solving abilities. If you’re passionate about logistics, eager to learn, and ready to make a tangible impact on our daily operations, then this role is for you. Join us and help shape the future of retail delivery!
Key Responsibilities
- Coordinate daily delivery schedules, ensuring optimal route planning and driver allocation.
- Monitor delivery progress in real-time, addressing any delays or issues promptly to minimise disruption.
- Act as a primary point of contact for delivery drivers, providing support and guidance on routes, vehicle issues, and customer queries.
- Process and manage delivery documentation, including manifests, proof of delivery, and compliance records.
- Liaise with the warehouse team to ensure orders are accurately picked, packed, and ready for dispatch.
- Assist in the resolution of customer delivery complaints or queries, working with the customer service team to provide timely and effective solutions.
- Maintain accurate records of delivery performance, vehicle maintenance, and driver hours.
- Identify and report any logistical inefficiencies or opportunities for process improvement.
- Ensure adherence to all health, safety, and operational procedures within the delivery support function.
Required Skills
- Proven administrative or operational support experience, preferably in a logistics or retail environment.
- Excellent organisational and time management skills with the ability to prioritise tasks effectively.
- Strong communication skills, both written and verbal, for interacting with drivers, colleagues, and customers.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with learning new internal systems.
- Ability to work effectively under pressure and adapt to changing priorities.
- A proactive approach to problem-solving and a keen eye for detail.
- Basic geographical knowledge of Birmingham and surrounding areas.
Preferred Qualifications
- Previous experience with route planning software or delivery management systems.
- Familiarity with retail logistics processes and supply chain operations.
- Experience in a customer-facing role.
- GCSEs (or equivalent) in English and Mathematics.
Perks & Benefits
- Competitive salary and pension scheme.
- Colleague discount card (up to 10% off purchases at Sainsbury's, Argos, and Habitat).
- Generous holiday allowance, increasing with service.
- Access to a range of wellbeing resources and support programmes.
- Opportunities for professional development and career progression within a large retail group.
- Cycle to Work scheme.
- Discounts on various retail, entertainment, and leisure activities through our employee benefits portal.
How to Apply
Ready to support our journey to deliver excellence? If you have the skills and passion we’re looking for, we encourage you to apply today by clicking on the link below.