About Company
The Fighting Cocks, nestled in the heart of vibrant Moseley, Birmingham, is more than just a pub; it’s a beloved local institution. Known for its welcoming atmosphere, fantastic selection of real ales, craft beers, and spirits, and a calendar packed with live music and community events, we pride ourselves on being a cornerstone of the Moseley social scene. Our commitment is to provide a warm, friendly, and memorable experience for every guest, whether they’re regulars or visiting for the first time. We foster a team-oriented environment where passion for hospitality, a great sense of humour, and a desire to deliver exceptional service are highly valued. Join our family and become a part of the rich tapestry that makes The Fighting Cocks a true Moseley gem. We believe in nurturing talent, celebrating our community, and ensuring every shift is as enjoyable for our team as it is for our customers. Come and contribute to the lively spirit that defines The Fighting Cocks.
Job Description
Are you a sociable, energetic individual with a passion for people and a knack for creating a great atmosphere? The Fighting Cocks in Moseley is looking for enthusiastic Bar Staff to join our dynamic team for flexible evening shifts. This isn’t just about pulling pints; it’s about being the face of our pub, interacting with our fantastic regulars and new visitors, and ensuring everyone has an unforgettable time. You’ll be instrumental in maintaining our pub’s reputation as a friendly, vibrant hub in the community, playing a key role in delivering exceptional customer experiences. We’re seeking individuals who thrive in a fast-paced environment, can manage multiple tasks with a smile, and are committed to delivering outstanding customer service. If you love working as part of a close-knit team, enjoy the buzz of a busy pub, and are eager to learn and grow within the hospitality industry, then this is the perfect opportunity for you. We value reliability, a positive attitude, and a genuine desire to contribute to a lively and inclusive pub environment. Full training will be provided, but a basic understanding of bar operations and a willingness to get stuck in are a definite plus. You’ll work alongside experienced professionals who are passionate about what they do and are ready to share their knowledge. Come help us pour good times and make memories at The Fighting Cocks!
Key Responsibilities
- Serve a wide range of beverages, including real ales, craft beers, spirits, and soft drinks, efficiently and accurately.
- Engage with customers in a friendly, professional, and enthusiastic manner, building rapport and ensuring a positive experience.
- Handle cash and card transactions accurately, operating the till system effectively.
- Maintain the cleanliness and tidiness of the bar area, glass wash, and customer seating areas throughout shifts.
- Restock fridges and shelves, ensuring a consistent supply of products.
- Adhere strictly to all licensing laws and health and safety regulations.
- Assist with opening and closing procedures of the bar as required.
- Work collaboratively with other team members to ensure smooth operations and excellent service.
- Resolve customer queries and complaints politely and efficiently, escalating to management when necessary.
- Uphold the high standards of The Fighting Cocks in all aspects of service and presentation.
Required Skills
- Excellent customer service and communication skills.
- Ability to work effectively in a fast-paced environment.
- A positive attitude and a friendly, approachable demeanour.
- Strong teamwork ethic and reliability.
- Basic numeracy for cash handling.
- Ability to stand for extended periods and lift moderate weights.
- Must be 18 years or older due to licensing laws.
Preferred Qualifications
- Previous experience working in a bar or hospitality setting.
- Knowledge of various alcoholic and non-alcoholic beverages.
- Experience with till systems and point-of-sale software.
- An understanding of basic food hygiene and safety.
- Enthusiasm for learning new skills and contributing to a vibrant team.
Perks & Benefits
- Competitive hourly wage with opportunities for tips.
- Flexible evening shifts to fit your lifestyle.
- A vibrant and supportive team environment.
- Comprehensive training and development opportunities.
- Staff discounts on food and beverages.
- Regular team social events.
- Opportunity to work in a well-loved community pub.
- Direct involvement in local events and live music nights.
How to Apply
If you’re ready to join a fantastic team and become a key part of The Fighting Cocks’ success, we’d love to hear from you! Please click on the application link below to submit your application. We look forward to reviewing your details and potentially welcoming you to our family.