About Company
Signature Touch Salon & Spa is a premier beauty destination located in the heart of Gwarimpa, Abuja. For years, we have been dedicated to providing an unparalleled experience in hair care, nail services, skincare, and therapeutic spa treatments. Our philosophy centers on creating a serene, luxurious, and welcoming environment where clients can relax, rejuvenate, and emerge feeling beautiful and confident. We pride ourselves on a team of highly skilled professionals who are passionate about their craft and committed to staying abreast of the latest trends and techniques in the beauty industry. At Signature Touch, we believe that true beauty comes from within, and our services are designed to enhance that inner glow, offering personalized consultations and bespoke treatments tailored to each client’s unique needs. We foster a supportive and collaborative workplace, valuing teamwork, continuous learning, and exceptional customer service as the cornerstones of our success. Join us and become a part of a legacy of beauty and excellence, contributing to moments of joy and transformation for our cherished clientele.
Job Description
Are you an enthusiastic and organized individual with a passion for exceptional customer service? Signature Touch Salon & Spa, a leading beauty establishment in Gwarimpa, Abuja, is seeking a dynamic and friendly Salon Receptionist to be the welcoming face and efficient backbone of our bustling salon. In this pivotal role, you will be the first point of contact for our valued clients, responsible for creating a positive and lasting first impression that sets the tone for their entire visit. Your primary duties will encompass managing appointment schedules with precision, warmly greeting clients, handling incoming calls and inquiries, and ensuring a smooth flow of daily operations. Beyond administrative tasks, you will play a crucial role in maintaining the salon’s elegant and pristine appearance, preparing for client arrivals, and assisting our professional stylists and therapists as needed. This position requires someone who thrives in a fast-paced environment, possesses strong multitasking abilities, and demonstrates an unwavering commitment to client satisfaction. You will be responsible for processing payments accurately, managing client records, and addressing any concerns or special requests with professionalism and grace. The ideal candidate will have an inherent ability to anticipate needs, resolve issues proactively, and contribute to an atmosphere of calm and efficiency even during peak hours. You’ll also be instrumental in promoting our services and products, providing knowledgeable recommendations, and ensuring clients feel heard, valued, and well-cared for from the moment they step through our doors until their departure. If you are a proactive problem-solver, a natural communicator, and someone who genuinely enjoys making people feel special, we invite you to join our dedicated team and contribute to the vibrant and luxurious experience that Signature Touch Salon & Spa is renowned for. This is more than just a receptionist role; it’s an opportunity to be at the heart of our client experience, shaping perceptions and fostering loyalty through every interaction.
Key Responsibilities
- Warmly greet and welcome all clients and visitors in a professional and friendly manner.
- Manage and optimize appointment schedules, ensuring efficient booking and minimal wait times.
- Answer phone calls, respond to emails, and address client inquiries promptly and courteously.
- Process client payments accurately using POS systems and manage daily till reconciliation.
- Maintain the cleanliness and organization of the reception area and waiting lounge.
- Assist stylists and therapists with client preparation and salon upkeep as required.
- Introduce and recommend salon services and retail products to clients.
- Manage client records and ensure all contact information and preferences are up-to-date.
- Handle client feedback and resolve minor issues or complaints professionally.
- Prepare refreshments for clients and ensure a comfortable waiting experience.
- Monitor and manage salon inventory of retail products and supplies.
- Assist with marketing initiatives and social media updates as directed by management.
Required Skills
- Exceptional customer service and communication skills
- Strong organizational and multitasking abilities
- Proficiency in basic computer applications (Microsoft Office Suite)
- Experience with scheduling software or POS systems (advantageous)
- Ability to work effectively in a fast-paced environment
- Professional demeanor and appearance
- Problem-solving skills and a proactive approach
Preferred Qualifications
- Minimum of 6 months experience in a receptionist, customer service, or administrative role, preferably within the beauty or hospitality industry.
- SSCE/OND or equivalent qualification.
- Familiarity with beauty salon operations and services.
- Ability to speak multiple local languages is a plus.
Perks & Benefits
- Competitive salary with opportunities for growth
- Pleasant and luxurious work environment
- Staff discounts on salon services and products
- Opportunities for professional development and training
- Supportive and collaborative team culture
- Direct impact on client satisfaction and salon success
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and customer service skills. We look forward to reviewing your application and potentially welcoming you to the Signature Touch family!