About Company
Acxiom is a leader in customer intelligence, helping the world’s most successful brands manage, unify, and activate their data to improve business outcomes and customer experiences. For over 50 years, Acxiom has been at the forefront of data innovation, providing solutions that enable responsible marketing through the ethical use of data. We empower businesses to build stronger relationships with their customers by delivering personalized, relevant, and privacy-compliant interactions. Join a company that values innovation, collaboration, and making a tangible impact in the ever-evolving landscape of digital marketing and data science.
Job Description
We are seeking a highly motivated and customer-focused Remote IT Support Technician to join our dynamic team in Conway, Arkansas. This is a hybrid role, requiring a blend of remote support from your home office and occasional on-site presence at our Conway campus for hands-on troubleshooting, equipment deployment, and team meetings. As a crucial part of our IT infrastructure, you will provide technical assistance and support related to computer systems, hardware, and software, ensuring our employees have the seamless technology experience they need to drive Acxiom’s mission forward. You will be the first point of contact for technical issues, ranging from password resets and software installations to network connectivity problems and hardware malfunctions. Our ideal candidate thrives in a fast-paced environment, possesses excellent problem-solving skills, and is dedicated to delivering exceptional service with a friendly and professional demeanor. This role offers an exciting opportunity to grow your technical expertise within a leading data and technology company, supporting a diverse range of users and systems.
Key Responsibilities
- Provide first-level and second-level technical support for hardware, software, and network-related issues via phone, email, and chat for local and remote users.
- Troubleshoot and resolve desktop, laptop, mobile device, and peripheral hardware problems.
- Install, configure, and maintain operating systems (Windows, macOS), software applications, and drivers.
- Manage user accounts, permissions, and access rights within Active Directory and other identity management systems.
- Assist with network connectivity issues, including Wi-Fi, VPN, and basic network troubleshooting.
- Document all support interactions, resolutions, and technical procedures accurately in the ticketing system.
- Perform routine maintenance, updates, and system checks to ensure optimal performance and security.
- Educate users on best practices for technology usage and security.
- Collaborate with senior IT staff and other departments to escalate complex issues and implement solutions.
- Participate in the deployment and setup of new hardware and software, including occasional on-site tasks at the Conway office.
- Contribute to the continuous improvement of IT processes and knowledge base articles.
Required Skills
- Minimum 2 years of experience in an IT Support or Help Desk role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Experience with Active Directory user and computer management.
- Familiarity with remote desktop software and troubleshooting tools.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
- Excellent problem-solving and analytical abilities.
- Ability to work independently and as part of a team in a hybrid work environment.
- Commitment to customer service excellence.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience with mobile device management (MDM) solutions.
- Familiarity with cloud collaboration tools (e.g., Microsoft 365, Google Workspace).
- Experience supporting enterprise-level software applications.
- Prior experience in a hybrid or remote support role.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching.
- Generous paid time off (PTO) and company holidays.
- Flexible hybrid work model, balancing remote flexibility with on-site collaboration.
- Opportunities for professional development, training, and certification reimbursement.
- Employee assistance program and wellness initiatives.
- Collaborative and inclusive company culture.
- Access to cutting-edge technologies and innovative projects.
- Life insurance and disability benefits.
How to Apply
Ready to make an impact with your IT expertise? Join Acxiom and help us empower our teams to succeed. To apply, please click on the application link below. We look forward to reviewing your qualifications!