About Company
Ritter Communications is a leading telecommunications provider dedicated to delivering cutting-edge internet, phone, and video services to homes and businesses across the Mid-South. Headquartered in Jonesboro, Arkansas, Ritter Communications has been committed to connecting communities for over a century, continuously investing in advanced fiber technology and exceptional customer service. We pride ourselves on fostering a collaborative, community-focused environment where our team members are empowered to make a real difference in the lives of our customers. Join a company that values innovation, reliability, and a strong commitment to its employees and the communities it serves.
Job Description
Are you a problem-solver with a passion for helping people? Do you thrive in a dynamic, remote work environment and prefer an evening schedule? Ritter Communications is seeking a dedicated and empathetic Remote Customer Support Agent to join our evening shift team. In this vital role, you will be the first point of contact for our valued customers, providing exceptional support for their internet, phone, and video service needs. Working from the comfort of your home, you will troubleshoot technical issues, answer billing inquiries, guide customers through product features, and resolve service-related concerns with a positive and professional demeanor. This position requires excellent communication skills, a strong technical aptitude, and the ability to work independently to ensure our customers receive the seamless service they expect and deserve. We are looking for individuals who are not only skilled in customer support but also embody our commitment to community and reliable connectivity, ensuring every interaction enhances our customer’s experience. This is an incredible opportunity to contribute to a growing company while enjoying the flexibility of a remote, evening schedule.
Key Responsibilities
- Provide exceptional customer service and technical support to Ritter Communications customers via phone, email, and chat during evening hours.
- Diagnose and resolve technical issues related to internet, phone, and video services, escalating complex problems to specialized teams when necessary.
- Assist customers with billing inquiries, account management, service changes, and product information.
- Document all customer interactions, issues, and resolutions accurately and thoroughly in our CRM system.
- Maintain a high level of product knowledge and stay updated on service offerings, promotions, and technical changes.
- Adhere to company policies and procedures, ensuring compliance and maintaining customer data privacy.
- Contribute to a positive team environment, collaborating with colleagues and supervisors to improve overall customer satisfaction.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in navigating computer systems and multiple applications simultaneously.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a strong desire to help others.
- Reliable high-speed internet connection and a dedicated, quiet home workspace.
Preferred Qualifications
- Prior experience in a remote customer service or technical support role.
- Familiarity with telecommunications products and services (internet, phone, TV).
- Experience with CRM software and ticketing systems.
- Ability to adapt quickly to new technologies and processes.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company-paid holidays.
- 401(k) retirement plan with company match.
- Employee assistance program.
- Opportunity to work from home, providing flexibility and work-life balance.
- Paid training and ongoing professional development opportunities.
- Access to Ritter Communications' services at a discounted rate where available.
How to Apply
To apply for the Remote Customer Support Agent – Evening Shift position, please send your resume and a cover letter detailing your experience and interest in a remote evening role to the email address provided below. In your cover letter, highlight your remote work experience and availability for evening shifts. Please ensure your resume clearly outlines your customer service and technical support background. We encourage you to click on the link below to apply for the job.