About Company
Cochise College is a comprehensive community college that serves southeastern Arizona with four campuses and six centers, offering a wide array of programs and services. Committed to student success and community prosperity, we provide accessible, affordable, and high-quality education and workforce development. Our mission is to transform lives through learning, fostering an environment of innovation, integrity, and excellence. We pride ourselves on creating a supportive and engaging atmosphere for both our students and staff, contributing significantly to the cultural and economic vitality of the region.
Job Description
Cochise College is seeking a highly professional, articulate, and welcoming On-site Receptionist to serve as the pivotal first point of contact for our bustling Sierra Vista campus front desk. This essential role is far more than just answering phones; it’s about embodying the spirit of our institution and ensuring every visitor, prospective student, current student, faculty member, and staff member feels valued, respected, and supported from the moment they arrive. As the face of Cochise College, you will be instrumental in creating an exceptional first impression, managing a dynamic flow of inquiries, and providing critical administrative support that underpins our operational excellence and contributes directly to our educational mission.
The ideal candidate will possess exceptional interpersonal skills, a proactive and solutions-oriented attitude, and an unwavering commitment to outstanding customer service. You will be responsible for warmly greeting all incoming individuals, accurately assessing their needs, and efficiently directing them to the appropriate department or individual. Maintaining a tidy, organized, and professional reception area that reflects our commitment to academic quality and institutional pride will be a core responsibility. Beyond external interactions, this role involves critical internal coordination, including managing incoming and outgoing mail, parcels, and deliveries, assisting with meeting room scheduling, and providing general administrative assistance to various college departments as needed. Your organizational prowess will be key in managing multiple tasks simultaneously, ensuring that all communications are handled promptly and accurately, and that our front desk operations run seamlessly and effectively.
This position demands a sharp eye for detail, the ability to anticipate needs, and a calm, composed demeanor even during peak times or under pressure. You will be proficiently utilizing various office technologies, from multi-line phone systems and intercoms to scheduling software, email platforms, and basic office applications (e.g., Microsoft Office Suite), to streamline operations and enhance the overall visitor experience. We are looking for someone who takes initiative, is resourceful in problem-solving, and thrives in a collaborative, community-focused educational setting. Join Cochise College and contribute significantly to an environment where every interaction makes a difference, fostering an atmosphere of hospitality, information accessibility, and efficiency for our entire community. This is an exciting opportunity to be a central and highly valued figure in the daily life of our vibrant college campus, contributing directly to our mission of education and community service.
Key Responsibilities
- Warmly greet and welcome visitors, students, faculty, and staff, providing an exceptional first impression.
- Efficiently answer, screen, and direct incoming phone calls using a multi-line system, taking accurate messages as required.
- Manage incoming and outgoing mail, packages, and deliveries, ensuring proper distribution and collection.
- Maintain the cleanliness, organization, and professional appearance of the reception area and common spaces.
- Provide general administrative support, including scheduling appointments, preparing documents, and assisting with data entry.
- Assist with basic inquiries, provide information about college services and programs, and direct individuals to appropriate departments or resources.
- Oversee the visitor sign-in/sign-out process, adhering to campus security protocols.
- Coordinate meeting room bookings and assist with setup as needed.
- Proactively identify and address potential issues to ensure smooth front desk operations.
Required Skills
- Proven experience in a receptionist, administrative assistant, or customer service role.
- Excellent verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities with keen attention to detail.
- Ability to operate multi-line phone systems and standard office equipment.
- Exceptional interpersonal skills and a positive, helpful attitude.
- High school diploma or GED equivalent.
Preferred Qualifications
- Associate’s degree or some college coursework completed.
- Experience working in an educational institution or corporate setting.
- Familiarity with scheduling software and database management.
- Ability to communicate in Spanish is a plus.
- A proactive approach to problem-solving and task management.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off (vacation, sick leave, holidays).
- Participation in Arizona State Retirement System (ASRS).
- Life insurance and long-term disability.
- Opportunities for professional development and training.
- Tuition assistance for employees and their dependents.
- Employee wellness programs.
- A supportive and collaborative work environment within a valued community institution.
How to Apply
Interested candidates are invited to submit their application directly through the Cochise College career portal. Please ensure your resume and any required documents are uploaded. Click on the application link below to proceed.