About Company
At Wagamama, we believe in the philosophy of ‘kaizen’ – continuous improvement. Since our inception in 1992, we’ve been on a mission to spread the positive power of nourishment with fresh, authentic, and Asian-inspired cuisine. Our restaurants are vibrant, dynamic spaces where guests can enjoy wholesome food cooked with passion and served with speed and a smile. We are a global brand, but our heart remains local, fostering a culture of ‘proud to be us’ among our diverse and dedicated teams. We value individuality, collaboration, and a relentless pursuit of excellence, always striving to create a positive experience for both our guests and our people. Join Wagamama and be part of a team that’s pioneering a new kind of hospitality, one where innovation meets tradition, and every day is an opportunity to learn and grow.
Job Description
Are you ready to bring your energy and passion for people to a bustling restaurant environment? Wagamama Stockport is looking for a dedicated and enthusiastic Restaurant Assistant to join our thriving team at our busy Redrock location. In this pivotal role, you’ll be at the heart of the Wagamama experience, ensuring every guest enjoys a seamless, positive, and memorable dining journey from the moment they step through our doors until they leave.
This isn’t just about serving food; it’s about creating an atmosphere where our guests feel welcomed, valued, and excited about their meal. You’ll be the friendly face of Wagamama, expertly guiding guests through our diverse menu of fresh, pan-Asian dishes, taking accurate orders, and delivering them with efficiency and genuine warmth. Our restaurant operates at a fast pace, especially during peak hours, requiring excellent communication skills and a keen eye for detail to anticipate guest needs and maintain a smooth flow of service. You’ll work closely with both the front-of-house and kitchen teams, embodying our ‘kaizen’ principle by continuously striving to improve and enhance the guest experience. From ensuring tables are perfectly set and spotlessly clean to accurately processing payments, your contribution will be vital to our collective success. We pride ourselves on creating a supportive and engaging work environment where teamwork is paramount, and every individual is empowered to contribute their best.
This role offers a fantastic opportunity for individuals looking to kickstart or advance their career in the dynamic hospitality sector. You’ll receive comprehensive training on our menu, service standards, and operational procedures, equipping you with valuable skills that will serve you well for future growth within Wagamama or beyond. If you are someone who thrives in a lively setting, enjoys interacting with people, and is committed to delivering exceptional service, we encourage you to apply and become a key ingredient in the Wagamama Stockport story.
Key Responsibilities
- Greet guests warmly, escort them to tables, and present menus with a friendly attitude.
- Take accurate food and drink orders, providing recommendations and answering menu-related questions.
- Deliver food and beverages to tables promptly and efficiently, ensuring correct order delivery.
- Clear tables, clean dining areas, and reset for the next guests, maintaining high hygiene standards.
- Handle guest inquiries, concerns, and feedback with professionalism and a proactive approach.
- Process payments accurately using the point-of-sale (POS) system and handle cash responsibly.
- Assist in maintaining cleanliness and organization across all front-of-house areas, including restrooms.
- Collaborate effectively with kitchen staff and other front-of-house team members to ensure smooth service.
- Support with opening and closing procedures, including setting up and breaking down dining areas.
- Adhere to all health and safety regulations, including food hygiene and alcohol licensing laws.
Required Skills
- Exceptional customer service skills with a friendly and approachable demeanor.
- Ability to work effectively in a fast-paced, high-volume restaurant environment.
- Strong communication and interpersonal skills.
- Ability to work collaboratively as part of a diverse team.
- Basic numeracy for cash handling and order processing.
- A proactive attitude and willingness to learn.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a restaurant, café, or hospitality setting (6+ months).
- Familiarity with POS systems.
- Knowledge of food safety and hygiene regulations.
- A genuine passion for food and customer satisfaction.
Perks & Benefits
- Competitive hourly pay plus tips.
- Free Wagamama meal on every shift.
- Fantastic staff discount when dining with friends and family.
- Comprehensive training and development programs.
- Opportunities for career progression within Wagamama.
- Flexible working hours to support work-life balance.
- Access to an employee assistance program.
- Wagamama 'Perks' platform with discounts at various retailers.
How to Apply
If you’re excited to join the Wagamama family and thrive in a busy, rewarding environment, we encourage you to apply directly by clicking the link below. Please ensure your application highlights your passion for hospitality and customer service.