About Company
Teleperformance is a global leader in outsourced omnichannel customer experience management, serving clients across various industries for over 40 years. We connect the biggest and most respected brands in the world with their customers, delivering exceptional customer journeys through high-tech and high-touch solutions. With a vast global presence in 91 countries and a diverse workforce of over 420,000 employees, we are committed to innovation in customer service, including significant investments in remote work infrastructure and continuous employee development. At Teleperformance, we believe in creating an environment where employees can thrive, learn, and grow their careers while helping clients build lasting relationships with their customers. Join our dynamic team and be part of a company that is redefining the future of customer experience.
Job Description
Are you passionate about building strong, lasting customer relationships from anywhere? Teleperformance is seeking a dedicated Customer Relationship Partner to join our thriving remote team, based out of Sierra Vista, Arizona. In this pivotal role, you will be the cornerstone of our customer interactions, primarily engaging through diverse remote channels such as phone, email, chat, and social media. You will act as a trusted advisor, proactively addressing customer needs, adeptly resolving complex inquiries, and ensuring every interaction contributes to a positive and memorable brand experience. This isn’t just about problem-solving; it’s about anticipating needs, providing insightful solutions, and fostering a deep sense of loyalty among our clientele. The ideal candidate will possess outstanding communication skills, a natural talent for empathetic problem-solving, and a profound understanding of best practices in customer service within a remote environment. Your mission will be to enhance customer satisfaction, cultivate long-term loyalty, and directly contribute to the sustained growth and success of our client’s business. If you thrive in a fast-paced, digital-first environment and are committed to excellence, we invite you to embark on a rewarding career journey with us.
Key Responsibilities
- Manage a portfolio of customer accounts, building and maintaining strong relationships through remote channels (phone, email, chat, social media).
- Act as the primary point of contact for customer inquiries, issues, and feedback, ensuring timely and effective resolution.
- Proactively identify customer needs and provide tailored solutions, demonstrating a deep understanding of products/services.
- Educate customers on new features, services, and best practices to maximize their experience and value.
- Document all customer interactions accurately and comprehensively in the CRM system.
- Collaborate with internal teams (e.g., technical support, sales) to resolve complex customer issues and enhance overall customer satisfaction.
- Monitor customer satisfaction metrics and strive for continuous improvement in service delivery.
- Identify opportunities for upselling or cross-selling relevant products/services based on customer needs and engagement.
- Adhere strictly to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and development programs to stay updated on product knowledge and customer service best practices.
Required Skills
- Minimum 2 years of experience in a customer service, account management, or customer relationship role, preferably in a remote setting.
- Proven ability to manage customer interactions across multiple digital channels (phone, email, chat).
- Exceptional verbal and written communication skills with a keen eye for detail.
- Strong problem-solving abilities and a proactive approach to customer issue resolution.
- Proficiency with CRM software and general computer applications.
- Ability to work independently and manage time effectively in a remote work environment.
- High-speed internet connection and a dedicated, distraction-free home workspace.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Communications, or a related field.
- Experience with specific CRM platforms such as Salesforce, Zendesk, or similar.
- Familiarity with remote collaboration tools (e.g., Slack, Microsoft Teams).
- Prior experience in a fast-paced contact center or BPO environment.
- Demonstrated ability to de-escalate customer complaints and turn negative experiences into positive ones.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Employee assistance program (EAP).
- Opportunities for career advancement and professional development.
- Performance-based bonuses.
- Access to exclusive employee discounts and wellness programs.
- Flexible work-from-home schedule.
- Robust training and ongoing support for remote employees.
How to Apply
If you are ready to make a significant impact and become a valued member of our remote team, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and learning more about your passion for customer relationships.