About Company
Compagnie Africaine d’Aviation (CAA) is a leading regional airline dedicated to connecting communities and fostering economic growth across the Democratic Republic of Congo. Established with a vision to provide safe, reliable, and comfortable air travel, CAA has steadily grown its network, serving numerous domestic destinations with a modern fleet and a commitment to operational excellence. Our mission is to deliver exceptional passenger experiences, ensuring that every journey is not just a flight, but a seamless and pleasant part of our customers’ lives. We pride ourselves on our rigorous safety standards, punctuality, and the professionalism of our dedicated team. At CAA, we believe in investing in our people, providing continuous training and development opportunities to ensure our staff are at the forefront of aviation best practices. Join a dynamic company that plays a crucial role in the DRC’s transportation landscape, contributing to the mobility and connectivity of its people.
Job Description
Are you passionate about delivering exceptional service and creating memorable experiences for travelers? Do you thrive in a dynamic, fast-paced environment where no two days are alike? Compagnie Africaine d’Aviation (CAA) is seeking dedicated and enthusiastic individuals to join our growing team as Flight Attendants – Cabin Service, based in Uvira, South Kivu Province. As a vital member of our cabin crew, you will be the face of CAA, ensuring the safety, comfort, and satisfaction of our passengers on every flight. This role is more than just a job; it’s an opportunity to embark on an exciting career path, meet people from diverse backgrounds, and explore new horizons while representing a leading regional airline committed to connecting communities across the Democratic Republic of Congo. Your primary focus will be to uphold the highest standards of safety procedures, meticulously following all protocols to ensure a secure flight environment. Beyond safety, you will be instrumental in delivering a premium cabin experience. This involves greeting passengers with a warm smile, assisting them with their needs, serving meals and beverages, and addressing any concerns with professionalism and empathy. We are looking for individuals who possess excellent communication skills, a calm demeanor under pressure, and a genuine desire to go above and beyond for our customers. You will play a crucial role in creating a positive and welcoming atmosphere, making each passenger feel valued and cared for throughout their journey. Join CAA and become part of a team that values integrity, teamwork, and a relentless pursuit of excellence in air travel. We believe in nurturing talent and providing our crew members with continuous training and development opportunities to excel in their careers. If you are ready to elevate your career and contribute to moments that matter, we invite you to apply for this rewarding position. The work involves irregular hours, including early mornings, late nights, weekends, and holidays, reflecting the demanding yet exhilarating nature of the aviation industry. Physical fitness and the ability to handle various in-flight situations with grace and efficiency are essential. Your dedication to service and commitment to safety will be the cornerstone of your success in this role, making every flight an enjoyable and safe experience for everyone on board. This role offers an unparalleled opportunity to travel, experience different cultures, and grow both personally and professionally within the vibrant aviation sector.
Key Responsibilities
- Ensure the safety and security of all passengers and crew members throughout the flight, strictly adhering to all aviation regulations and company procedures.
- Deliver exceptional in-flight customer service, including warm greetings, assisting passengers with boarding and deplaning, and addressing inquiries and concerns promptly and courteously.
- Serve meals, beverages, and other amenities according to company standards, ensuring passenger comfort and satisfaction.
- Conduct pre-flight checks of emergency equipment and cabin cleanliness, reporting any discrepancies to the Cabin Manager.
- Provide clear and concise safety briefings and demonstrations to passengers before takeoff.
- Manage and resolve in-flight situations, including passenger conflicts, medical emergencies, and technical issues, with professionalism and efficiency.
- Assist passengers with special needs, including unaccompanied minors, elderly passengers, and individuals with disabilities.
- Maintain a professional appearance and uphold CAA's brand image at all times.
- Complete all required paperwork and reports accurately and in a timely manner.
- Work collaboratively with the flight deck crew and other cabin crew members to ensure a smooth and coordinated flight operation.
Required Skills
- High School Diploma or equivalent.
- Excellent command of English and French (written and spoken); knowledge of Swahili is highly advantageous.
- Minimum 6 months of experience in customer service, hospitality, or a related field.
- Ability to work irregular hours, including nights, weekends, and holidays.
- Strong communication and interpersonal skills.
- Ability to remain calm and effective under pressure.
- Physical fitness to perform duties such as lifting, reaching, and standing for extended periods.
- Successful completion of initial and recurrent flight attendant training (provided by CAA if selected).
Preferred Qualifications
- Previous experience as a Flight Attendant or in the aviation industry.
- First Aid/CPR certification.
- Additional language proficiency.
- A diploma or degree in Hospitality, Tourism, or a related field.
Perks & Benefits
- Competitive salary and allowances.
- Comprehensive health and medical insurance.
- Generous flight benefits for employees and their families.
- Ongoing professional development and training opportunities.
- A dynamic and diverse work environment.
- Opportunity for career advancement within a growing airline.
- Paid time off and holiday benefits.
How to Apply
If you are ready to soar with CAA and contribute to our commitment to excellence, we invite you to apply! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.