About Company
Congo Airways is the national flag carrier of the Democratic Republic of Congo, committed to providing safe, reliable, and comfortable air travel across our domestic and regional network. Founded with the mission to connect the DRC and foster economic growth, we pride ourselves on upholding international aviation standards while delivering exceptional service to our passengers. Our operations at Kikwit Airport (KKW) are crucial for connecting the Kwilu Province to the wider national network, facilitating both business and leisure travel. We believe in fostering a professional and supportive work environment where our employees can grow and contribute to the success of our nation’s aviation sector. Joining Congo Airways means becoming part of a team dedicated to excellence, punctuality, and the highest level of customer satisfaction.
Job Description
Congo Airways is seeking a dedicated and customer-focused Airline Check-in Agent to join our Airport Operations team in Kikwit, Kwilu Province. This is a pivotal full-time role that serves as the first point of contact for our passengers, embodying the professionalism and service quality of Congo Airways. You will be responsible for ensuring a smooth and efficient check-in process, assisting passengers with their travel needs, verifying documentation, and processing baggage. This role requires exceptional interpersonal skills, meticulous attention to detail, and the ability to work effectively in a fast-paced airport environment. The successful candidate will play a crucial role in maintaining our reputation for excellent customer service and operational efficiency, contributing directly to a positive travel experience for all our passengers from Kikwit. If you are passionate about aviation, thrive in a dynamic setting, and are committed to delivering outstanding service, we encourage you to apply and become a valued member of our Congo Airways family.
Key Responsibilities
- Greet passengers warmly and provide excellent customer service during the check-in process.
- Verify passenger travel documents, including tickets, passports, visas, and other required identification.
- Process passenger check-ins efficiently, assign seats, and issue boarding passes.
- Handle baggage acceptance, weighing, tagging, and ensuring compliance with airline regulations.
- Assist passengers with special requests, inquiries, flight changes, and general information.
- Resolve passenger issues and complaints with professionalism and a problem-solving approach.
- Adhere strictly to all security, safety, and operational procedures and regulations.
- Operate airport systems and equipment, including check-in counters and baggage handling systems.
- Coordinate with other airport personnel, including ground staff and security, to ensure smooth operations.
- Provide clear and concise announcements regarding flight information, delays, or changes.
- Maintain an organized and clean work area at the check-in counter.
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably within the aviation, hospitality, or retail sectors.
- Strong interpersonal and communication skills, with fluency in French and Lingala (both written and verbal).
- Proficiency in basic computer applications (MS Office Suite, email) and ability to quickly learn airline-specific software.
- Ability to work effectively in a fast-paced and dynamic airport environment, including early mornings, late evenings, weekends, and public holidays.
- Demonstrated ability to handle challenging customer situations with patience and professionalism.
- Excellent organizational skills and attention to detail for handling passenger documents and baggage.
- Ability to work both independently and as part of a diverse team.
- Must be physically able to stand for extended periods and lift/move baggage up to 23 kg (50 lbs).
Preferred Qualifications
- A diploma or degree in Aviation Management, Hospitality, or a related field.
- Previous experience with airline check-in systems (e.g., Altea, Sabre) or other airport operational software.
- Fluency in additional local languages (e.g., Kikongo, Tshiluba).
- Knowledge of aviation security procedures and regulations.
- First Aid certification.
Perks & Benefits
- Competitive monthly salary commensurate with experience.
- Opportunities for professional development and career growth within Congo Airways.
- Travel benefits for employees and eligible family members.
- A dynamic and supportive work environment.
- Contribution to the vital transportation infrastructure of the Democratic Republic of Congo.
How to Apply
Interested candidates who meet the qualifications are invited to submit their application. Please click on the link below to apply for this job. Ensure your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role are attached.