About Company
Access Bank Plc is a leading full-service commercial bank operating through a network of more than 600 branches and service outlets, spanning three continents, 12 countries, and with a workforce of over 28,000 employees. As one of Africa’s largest retail banks by customer base, Access Bank is dedicated to redefining banking through innovation, technology, and exceptional customer service. We are committed to fostering a culture of excellence, integrity, and sustainability, while empowering our employees to achieve their full potential. Join us in our mission to inspire, motivate, and exceed customer expectations, contributing to our vision of becoming the world’s most respected African bank.
Job Description
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced banking environment? Access Bank Plc is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Ogudu branch. In this pivotal role, you will be the first point of contact for our valued customers, providing friendly, efficient, and professional service. You will be instrumental in assisting customers with their banking needs, resolving inquiries, and ensuring a seamless and positive interaction with the bank. This position requires strong communication skills, a problem-solving mindset, and a genuine desire to help others. You will handle a variety of tasks including account opening support, transaction inquiries, product information, and issue resolution, all while upholding Access Bank’s commitment to service excellence. We are looking for someone who is not only dedicated to customer satisfaction but also eager to learn and grow within the financial industry. If you are a proactive team player with a can-do attitude, we encourage you to apply and become a vital part of our success story.
Key Responsibilities
- Serve as the primary point of contact for customers, handling inquiries and providing accurate information regarding bank products and services.
- Process customer transactions efficiently and accurately, including deposits, withdrawals, transfers, and bill payments.
- Resolve customer complaints and issues promptly and professionally, escalating complex problems to the appropriate department when necessary.
- Identify customer needs and cross-sell suitable bank products and services, contributing to branch sales targets.
- Maintain up-to-date knowledge of all bank products, services, policies, and procedures.
- Ensure compliance with all internal controls, regulatory requirements, and security procedures.
- Educate customers on the use of digital banking channels and self-service options.
- Maintain meticulous records of customer interactions and transactions.
- Collaborate with team members to achieve branch objectives and enhance overall customer satisfaction.
Required Skills
- Minimum of OND/HND/BSc in a related field.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and a customer-centric approach.
- Proficiency in basic computer applications (MS Office Suite).
- Ability to multitask and work effectively under pressure.
- Problem-solving and decision-making capabilities.
- High level of integrity and professionalism.
- Ability to learn and adapt quickly to new systems and processes.
Preferred Qualifications
- Prior experience in a customer service role, preferably within the banking or financial services industry.
- Familiarity with banking software and CRM systems.
- A degree in Banking & Finance, Business Administration, or related discipline.
- Fluency in additional local languages.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development and career advancement within a leading financial institution.
- Structured training programs to enhance your banking knowledge and skills.
- Access to a supportive and collaborative work environment.
- Pension scheme and other long-term benefits.
How to Apply
To seize this exciting opportunity and join the Access Bank family, please click on the application link below. We encourage you to submit a detailed resume highlighting your relevant experience and qualifications. Only shortlisted candidates will be contacted for an interview.