About Company
For over six decades, Lagos Airport Hotel has stood as a beacon of hospitality excellence in Nigeria. Nestled in the vibrant heart of Ikeja, we offer a luxurious escape that blends traditional Nigerian charm with modern comforts. As a distinguished landmark, our hotel boasts a rich history of providing unparalleled service, exquisite dining, and sophisticated accommodations to local and international guests. We pride ourselves on creating memorable experiences, fostering a warm and welcoming environment for both our guests and our dedicated team members. Join us and become part of a legacy where every night is an opportunity to craft exceptional guest journeys and uphold our commitment to world-class hospitality.
Job Description
We are seeking a diligent, customer-focused, and reliable Hotel Night Receptionist to join our esteemed front desk team. This pivotal role is perfect for an individual who thrives in a quiet yet attentive environment and is dedicated to ensuring the safety, comfort, and satisfaction of our guests during the overnight hours. As a Night Receptionist, you will be the first and last point of contact for many guests, representing the high standards of Lagos Airport Hotel. Your responsibilities will extend beyond check-ins and check-outs to include handling late-night arrivals, early morning departures, resolving guest inquiries, and maintaining accurate records while ensuring the security of the premises. This role offers a unique opportunity to work autonomously while being a crucial part of our larger team, providing essential support and service when the city sleeps. We understand the demanding nature of night shifts, which is why we are pleased to offer *housing included* as part of this package, providing you with convenience and peace of mind. If you possess an exceptional service attitude, meticulous attention to detail, and are looking for a stable role where your contribution is highly valued, we encourage you to apply. This is more than just a job; it’s an opportunity to grow within a historic institution and make a real impact on our guests’ experiences.
Key Responsibilities
- Manage guest check-ins and check-outs efficiently and courteously during overnight hours.
- Address all guest inquiries, requests, and complaints promptly and professionally, escalating complex issues to the appropriate department when necessary.
- Maintain accurate records of guest information, room availability, and financial transactions.
- Process payments, handle cash, and manage billing discrepancies with precision.
- Perform night audit procedures, balancing daily accounts and preparing reports for management.
- Ensure the security of the hotel premises, monitoring CCTV and reporting any suspicious activities.
- Answer and direct incoming calls, taking messages as required.
- Assist with reservations and provide information about hotel services and local attractions.
- Prepare wake-up calls and assist with early morning guest requirements.
- Maintain a clean and organized front desk area, ensuring a professional appearance at all times.
- Collaborate effectively with other hotel departments to ensure seamless guest services.
Required Skills
- Proven experience in a customer service role, preferably within the hospitality industry.
- Excellent verbal and written communication skills in English.
- Proficiency in using hotel management software (PMS) and Microsoft Office Suite.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Exceptional attention to detail and organizational skills.
- Ability to work independently and as part of a team during night shifts.
- A positive attitude and a genuine desire to provide outstanding guest service.
Preferred Qualifications
- A diploma or degree in Hospitality Management or a related field.
- Previous experience as a night auditor or night receptionist in a reputable hotel.
- Familiarity with local attractions and amenities in Ikeja, Lagos.
- Ability to speak multiple languages is an added advantage.
Perks & Benefits
- Competitive salary package.
- Housing provided on-site for convenience and comfort.
- Opportunities for professional development and career growth within a historic hotel.
- Access to staff meals.
- A supportive and welcoming work environment.
- Employee discounts on hotel services.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights relevant experience.