About Company
Brixton Dental Care is a well-established and trusted dental practice dedicated to providing high-quality, patient-centered dental care to the vibrant community of Brixton, London. Our modern practice combines state-of-the-art technology with a friendly, compassionate approach to ensure every patient feels comfortable and receives the best possible treatment. We pride ourselves on building lasting relationships with our patients, focusing on preventative care, general dentistry, and a range of cosmetic and restorative treatments. Join a team where your contributions are valued, and your growth is encouraged in a supportive and professional environment committed to oral health excellence.
Job Description
As a Reception Coordinator at Brixton Dental Care, you will be the welcoming face and organizational backbone of our practice. You are not just a receptionist; you are a vital member of our team, ensuring the smooth flow of daily operations and providing an exceptional first impression for all our patients. This role demands a proactive, empathetic, and highly organized individual who can manage multiple tasks with a calm and professional demeanor. You will be instrumental in managing patient appointments, handling inquiries, processing payments, and maintaining accurate patient records, all while upholding the highest standards of patient confidentiality and customer service.
We are looking for someone who thrives in a fast-paced environment, has a keen eye for detail, and possesses a genuine desire to make a positive impact on our patients’ dental journey. Your ability to communicate clearly, compassionately, and efficiently will be key to your success and the continued reputation of our practice. This role offers a fantastic opportunity to join a dedicated team committed to clinical excellence and community well-being. You will play a crucial role in creating a positive and welcoming atmosphere, ensuring every patient’s visit is as seamless and comfortable as possible from their very first interaction. If you are passionate about patient care and possess strong administrative skills, we encourage you to apply and become a part of our dynamic team.
Key Responsibilities
- Greet and welcome patients in a warm, friendly, and professional manner, both in person and over the phone.
- Manage the practice's appointment book efficiently, scheduling new appointments, rescheduling existing ones, and managing cancellations.
- Handle all incoming calls and emails, addressing patient inquiries, providing information, and directing calls appropriately.
- Register new patients accurately, collecting and updating all necessary personal and medical information.
- Process patient payments, manage billing inquiries, and liaise with dental plan providers when necessary.
- Maintain and organize patient records (both electronic and paper), ensuring confidentiality and compliance with data protection regulations.
- Ensure the reception area is tidy, welcoming, and presentable at all times.
- Liaise with dentists, hygienists, and dental nurses to ensure smooth patient flow and communication.
- Assist with general administrative tasks, including ordering supplies, managing post, and preparing reports.
- Explain treatment plans, costs, and payment options clearly to patients.
- Manage patient recall systems to ensure continuity of care.
- Handle patient complaints or concerns with empathy and efficiency, escalating when necessary.
Required Skills
- Minimum of 1 year of experience in a dental practice or similar healthcare administrative role.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities with attention to detail.
- Exceptional customer service and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Discretion and respect for patient confidentiality.
Preferred Qualifications
- Experience with dental practice management software (e.g., Dentally, SOE Exact).
- Knowledge of CQC (Care Quality Commission) regulations and compliance.
- Basic understanding of dental terminology and procedures.
- First Aid certification.
Perks & Benefits
- Competitive salary and pension scheme.
- Opportunities for continuous professional development and training.
- A supportive, friendly, and collaborative work environment.
- Generous holiday allowance.
- Employee discounts on dental treatments for yourself and immediate family.
- Located in the vibrant community of Brixton with excellent transport links.
How to Apply
If you are a highly organized, patient-focused individual with a passion for providing exceptional service, we encourage you to apply! Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are the perfect fit for Brixton Dental Care. We look forward to hearing from you.