About Company
Listerhill Credit Union is a not-for-profit financial cooperative dedicated to improving the financial well-being of its members and the communities it serves. With roots tracing back to 1952, Listerhill has grown to be one of the largest credit unions in Alabama, operating multiple full-service branches across North Alabama and South-Central Tennessee. We believe in people helping people, offering a comprehensive range of financial products and services, from personal and business banking to mortgages and investments. Our commitment extends beyond banking; we are deeply involved in local community initiatives, education, and economic development. At Listerhill, we foster a culture of integrity, teamwork, and continuous improvement, providing our employees with opportunities for growth and a supportive work environment. We pride ourselves on being a trusted financial partner, building lasting relationships with our members, and making a positive impact on the lives we touch every day.
Job Description
Are you a meticulous individual with a keen eye for detail and a passion for fostering safe, positive online communities? Listerhill Credit Union, a trusted financial institution dedicated to serving our members in North Alabama and across the Tennessee Valley, is seeking a diligent and empathetic Content Moderator to join our growing remote team. In today’s digital landscape, our online presence is a vital extension of our commitment to member satisfaction and community engagement. This remote role is crucial in safeguarding our brand reputation, ensuring adherence to our community guidelines, and promoting a respectful environment across all Listerhill Credit Union digital platforms, including social media, forums, and comment sections. You will play a pivotal role in reviewing user-generated content, identifying and escalating policy violations, and providing constructive feedback to improve our moderation processes. This isn’t just about deleting posts; it’s about understanding context, applying judgment, and contributing to an inclusive and trustworthy online space where our members feel heard and respected.
As a Content Moderator, you will be on the front lines, acting as a crucial guardian of Listerhill’s online identity. Your daily tasks will involve evaluating various forms of content, including text, images, and videos, to ensure they align with our brand standards, community policies, and regulatory requirements typical for a financial institution. This role demands a high degree of precision, critical thinking, and the ability to make swift, informed decisions. You will collaborate closely with our marketing and compliance teams, providing insights into content trends and potential risks, thereby helping to proactively shape our digital strategy. We are looking for someone who thrives in a fast-paced environment, can maintain objectivity even when faced with challenging content, and is committed to upholding the values that define Listerhill Credit Union: integrity, service, and community. If you possess exceptional communication skills, a strong ethical compass, and the ability to navigate sensitive topics with professionalism and discretion, we encourage you to apply. Join a team where your contributions directly impact our ability to connect meaningfully with our members and reinforce our standing as a community-focused financial partner, all from the comfort and flexibility of your home office.
Key Responsibilities
- Review and moderate user-generated content across various digital platforms (social media, forums, comments, etc.) to ensure compliance with community guidelines, brand standards, and regulatory requirements.
- Identify, categorize, and take appropriate action on content that violates policies, including removal, flagging, or escalation to relevant internal teams.
- Maintain a high level of accuracy and efficiency in all moderation tasks, consistently meeting quality and productivity targets.
- Utilize moderation tools and software effectively to manage content queues and enforce policies.
- Provide clear, concise, and professional communication regarding moderation decisions, both internally and, where appropriate, externally.
- Collaborate with marketing, legal, and compliance teams to refine content policies and stay informed of industry best practices.
- Identify emerging content trends, policy gaps, and potential brand risks, reporting findings to management.
- Participate in training and calibration sessions to ensure consistent application of moderation guidelines.
- Contribute to the continuous improvement of moderation processes and tools.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong critical thinking and decision-making abilities with meticulous attention to detail.
- Demonstrated ability to maintain objectivity and professionalism when reviewing sensitive or challenging content.
- High level of digital literacy and comfort navigating various online platforms and content management systems.
- Ability to work independently and manage time effectively in a remote work environment.
- Ethical judgment and discretion when handling confidential or sensitive information.
- Resilience and ability to handle repetitive tasks while maintaining focus.
Preferred Qualifications
- Previous experience in content moderation, online community management, or customer service.
- Familiarity with financial industry regulations or an understanding of brand reputation management for financial institutions.
- Experience with social media management platforms or moderation tools.
- Associate's or Bachelor's degree in Communications, Marketing, English, or a related field.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Flexible remote work environment.
- Opportunities for professional development and training.
- Employee assistance program.
- A supportive and inclusive company culture.
- Access to exclusive employee banking benefits.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume highlights your relevant experience and demonstrates your ability to excel in a remote content moderation role. We look forward to reviewing your application and potentially welcoming you to the Listerhill Credit Union team!