About Company
Nestled on the vibrant Greenwich Peninsula, the InterContinental London – The O2 is a beacon of luxury and elegance, offering breathtaking views of Canary Wharf and the River Thames. As a prominent fixture in London’s luxury hospitality scene, we pride ourselves on delivering unparalleled guest experiences through world-class service, exquisite dining, and sophisticated accommodations. Our dedication to excellence extends to every aspect of our operation, ensuring that our guests enjoy an unforgettable stay. We are part of the esteemed InterContinental Hotels & Resorts brand, renowned globally for its iconic properties and commitment to luxury. Joining our team means becoming part of a diverse and passionate family that values professionalism, attention to detail, and a shared commitment to creating memorable moments for every guest.
Job Description
We are seeking an exceptionally detail-oriented and dedicated Housekeeper to join our award-winning team at InterContinental London – The O2. This role is crucial in maintaining the pristine condition and luxurious ambiance that our discerning guests expect and deserve. As a Housekeeper for a luxury property, you will be responsible for ensuring that all guest rooms, suites, and assigned public areas are impeccably clean, well-maintained, and prepared to the highest possible standards. Your commitment to excellence will directly contribute to our guests’ comfort, satisfaction, and overall perception of our five-star service. This position requires a keen eye for detail, a proactive approach to problem-solving, and a genuine passion for creating an inviting and immaculate environment. You will work within a supportive team, upholding the InterContinental brand’s reputation for sophisticated elegance and impeccable standards. If you are someone who takes immense pride in their work and understands the nuances of luxury service, we invite you to contribute your talents to our distinguished establishment.
Key Responsibilities
- Execute daily cleaning tasks for guest rooms, suites, and designated public areas, adhering strictly to the hotel's luxury brand standards and procedures.
- Ensure all areas are thoroughly cleaned, dusted, vacuumed, polished, and sanitized, paying meticulous attention to detail on all surfaces and furnishings.
- Replenish guest room amenities, linens, and supplies, ensuring presentation is immaculate and consistent with luxury expectations.
- Inspect and report any maintenance issues, damage, or missing items in guest rooms or public areas promptly to the appropriate department.
- Maintain a professional and courteous demeanor with guests and colleagues at all times, respecting guest privacy and confidentiality.
- Manage time effectively to complete assigned tasks within the specified timeframe, ensuring rooms are ready for guest check-in.
- Handle guest requests efficiently and professionally, ensuring their needs are met to the highest standard.
- Adhere to all health, safety, and hygiene regulations, including proper use of cleaning chemicals and equipment.
- Assist with deep cleaning projects and special cleaning tasks as required to maintain the hotel's pristine condition.
Required Skills
- Proven experience in housekeeping, preferably within a luxury hotel or high-end residential setting.
- Exceptional attention to detail and a commitment to maintaining the highest standards of cleanliness and presentation.
- Strong organizational and time management skills, with the ability to manage multiple tasks efficiently.
- Physical stamina and agility to perform duties that require bending, lifting, pushing, pulling, and standing for extended periods.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication and interpersonal skills.
- A proactive and positive attitude, with a strong work ethic.
- Knowledge of various cleaning techniques and safe handling of cleaning products and equipment.
Preferred Qualifications
- Previous experience specifically within a 4- or 5-star hotel environment.
- Familiarity with luxury brand standards and guest expectations.
- Certification in hospitality or housekeeping management.
- Ability to converse in additional languages is a plus, given our diverse international clientele.
Perks & Benefits
- Competitive salary and opportunities for career progression within IHG.
- Access to IHG's global employee discount program for hotel stays.
- Comprehensive training and development programs.
- Complimentary meals on duty.
- Provided uniform and laundry service.
- Pension scheme.
- Access to various employee wellness initiatives and resources.
How to Apply
To embark on a rewarding career with InterContinental London – The O2, please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to our dedicated team.