About Company
McWane, Inc. is a leading manufacturer of water infrastructure products, including ductile iron pipe, valves, hydrants, and fittings. Headquartered in Birmingham, Alabama, McWane has a significant presence in Bessemer and a global footprint, serving communities worldwide with products essential for water and wastewater systems. For over 100 years, we have been committed to innovation, quality, and environmental stewardship, ensuring the delivery of clean water to homes and businesses. We pride ourselves on a culture that values safety, integrity, and continuous improvement, empowering our team members to contribute to a vital industry and make a real difference in public health and safety. Joining McWane means becoming part of a legacy of excellence and a future focused on sustainable infrastructure solutions.
Job Description
Are you a highly organized, empathetic, and digitally savvy individual looking to launch your career from the comfort of your home? McWane, Inc., a global leader in water infrastructure products, is seeking a dedicated Customer Relationship Assistant to join our remote team. In this pivotal full-time role, you will be the first point of contact for many of our valued customers, playing a crucial part in ensuring their satisfaction and strengthening our relationships. This isn’t just a customer service job; it’s an opportunity to grow within an essential industry that impacts communities daily. You will be responsible for providing exceptional support through various digital channels, assisting with inquiries, processing requests, and resolving issues with a proactive and positive attitude.
Working remotely means you’ll need to be self-motivated, disciplined, and adept at managing your time effectively. We will provide you with the necessary tools and support to succeed in a virtual environment, fostering a collaborative atmosphere even across distances. You’ll engage with customers, sales teams, and internal departments, requiring excellent communication skills and the ability to adapt to diverse situations. The ideal candidate will possess a keen eye for detail, a problem-solving mindset, and a genuine desire to help others. This role offers an incredible chance to learn about the industrial manufacturing sector, develop advanced communication and technical skills, and contribute to a company with a rich history and a bright future. If you’re ready to embrace a challenging yet rewarding remote career where your contributions are recognized and valued, we encourage you to apply and become a vital part of the McWane family.
Key Responsibilities
- Serve as the primary remote contact for customer inquiries via email, phone, and chat, providing timely and accurate information.
- Assist customers with product information, order status, account details, and general support questions.
- Process customer requests, including order changes, returns, and service requests, ensuring precise data entry into CRM systems.
- Proactively identify and resolve customer concerns, escalating complex issues to appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions, documenting all communications and actions taken.
- Collaborate closely with sales, logistics, and technical support teams to ensure seamless customer experiences.
- Educate customers on McWane products and services, acting as a knowledgeable brand ambassador.
- Contribute to continuous improvement initiatives by providing feedback on common customer issues and process enhancements.
- Adhere to all company policies and procedures, especially regarding data privacy and customer confidentiality.
- Participate in regular virtual team meetings and training sessions to stay updated on product knowledge and service standards.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in using remote communication tools (e.g., video conferencing, instant messaging).
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Demonstrated problem-solving capabilities and a customer-first attitude.
- Competency in Microsoft Office Suite (Word, Excel, Outlook).
- High-speed internet access and a dedicated, quiet home workspace.
Preferred Qualifications
- Associate’s degree or equivalent work experience.
- Previous experience with CRM software (e.g., Salesforce, HubSpot).
- Experience in a remote customer service or administrative role.
- Familiarity with the manufacturing or industrial products industry.
- Ability to quickly learn new software and systems.
Perks & Benefits
- Competitive hourly wage and comprehensive benefits package.
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company match.
- Paid time off (vacation, sick leave, holidays).
- Opportunities for professional development and career advancement.
- Employee assistance program.
- Company-provided equipment for remote work (laptop, headset).
- Supportive and collaborative remote team environment.
How to Apply
Ready to build a rewarding career with McWane, Inc.? We encourage all qualified candidates to apply directly through our official careers page. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your relevant experience and why you are an ideal fit for a remote Customer Relationship Assistant role.