About Company
Zenith Bank Plc is a leading financial institution in Nigeria and Anglophone West Africa. With a strong commitment to technological innovation and customer service, we consistently push the boundaries of banking to deliver cutting-edge solutions. We pride ourselves on a culture of excellence, integrity, and continuous learning, providing our employees with a dynamic environment to grow their careers and make a significant impact. Join a team dedicated to shaping the future of finance and upholding the highest standards of operational efficiency and security.
Job Description
We are seeking a highly motivated and skilled IT Officer with a strong background in system administration to join our dedicated team in Surulere, Lagos. As an IT Officer – System Administrator, you will be the linchpin of our local IT infrastructure, ensuring the seamless operation of all systems, networks, and hardware crucial for daily banking operations. This professional role demands a proactive individual with a comprehensive understanding of server management, network protocols, cybersecurity best practices, and user support.
You will be responsible for maintaining the stability, integrity, and efficient performance of our in-house computer systems and networks, providing critical support to our staff, and ensuring compliance with the bank’s stringent IT policies and regulatory requirements. This is a hands-on role that requires both technical expertise and excellent problem-solving abilities. You will troubleshoot complex issues, implement new technologies, manage system upgrades, and safeguard our data assets against potential threats. Your contribution will directly impact our operational efficiency and the security of our financial services, making this a pivotal position within the bank. We are looking for someone who thrives in a fast-paced environment and is committed to maintaining high availability and reliability of our IT services.
Key Responsibilities
- Administer and maintain Windows Server and Linux-based operating systems, including Active Directory, DNS, DHCP, and file services.
- Monitor network performance (LAN/WAN), troubleshoot connectivity issues, and configure network devices such as routers, switches, and firewalls.
- Provide technical support to end-users, resolving hardware, software, and network-related problems promptly and efficiently.
- Implement and enforce IT security policies and procedures, including regular vulnerability assessments, patch management, and antivirus updates.
- Manage and maintain data backup and recovery systems, ensuring data integrity and business continuity.
- Install, configure, and upgrade computer hardware, peripherals, and software applications.
- Document IT processes, configurations, and troubleshooting steps for future reference and knowledge sharing.
- Collaborate with central IT teams on larger projects, system deployments, and infrastructure upgrades.
- Ensure compliance with the bank's IT governance frameworks and industry regulations.
- Manage IT asset inventory and perform routine maintenance to ensure optimal system performance.
Required Skills
- Proficiency in Windows Server administration (2012 R2, 2016, 2019) and Active Directory.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs) and network hardware configuration.
- Experience with desktop operating systems (Windows 10/11) and common office applications.
- Demonstrable experience in hardware and software troubleshooting.
- Familiarity with cybersecurity principles and practices (firewalls, anti-virus, intrusion detection).
- Ability to perform data backup and recovery operations.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.
- Attention to detail and commitment to high-quality work.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant professional certifications (e.g., MCSA/MCSE, CompTIA A+, Network+, Security+, CCNA).
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of banking specific applications or core banking systems.
- Basic scripting skills (e.g., PowerShell).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Pension scheme.
- Opportunities for professional development and continuous learning.
- A vibrant and supportive work environment.
- Access to modern banking technologies and tools.
- Career growth opportunities within a leading financial institution.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please ensure your CV and cover letter highlight your relevant experience in system administration and IT support, particularly within a structured corporate or banking environment. We look forward to reviewing your application and potentially welcoming you to the Zenith Bank family.