About Company
Nestled in the vibrant heart of West London, Dorsett Shepherds Bush is a contemporary 4-star hotel that blends modern design with traditional hospitality. Housed within a Grade II listed building, our hotel offers a unique and luxurious experience for both business and leisure travellers. We pride ourselves on creating a sophisticated yet welcoming atmosphere, delivering impeccable service, and maintaining the highest standards of cleanliness and comfort. Our team is dedicated to exceeding guest expectations, making every stay memorable through attention to detail and a passion for hospitality. Join us and become part of a dynamic and diverse team committed to excellence in a thriving boutique hotel environment.
Job Description
We are seeking an experienced and highly motivated Housekeeping Manager to lead our dedicated housekeeping team at Dorsett Shepherds Bush. As a pivotal leader within our hotel, you will be responsible for overseeing all aspects of the housekeeping operation, ensuring the highest standards of cleanliness, guest comfort, and aesthetic presentation are consistently met across all 317 guest rooms, suites, and public areas. This role demands a keen eye for detail, exceptional organisational skills, and a proactive approach to maintaining a pristine environment that enhances our boutique hotel’s reputation. You will play a critical role in upholding our commitment to unparalleled guest experiences, ensuring every corner of our property reflects the quality and luxury our guests expect. From managing inventory and budgets to fostering team development and implementing innovative cleaning practices, your leadership will be essential in driving operational efficiency and guest satisfaction. This is an exciting opportunity for a seasoned professional to make a significant impact in a prestigious London hotel.
Key Responsibilities
- Manage and lead the entire housekeeping department, including supervisors, room attendants, and public area cleaners.
- Develop, implement, and maintain high standards of cleanliness, hygiene, and aesthetic presentation in all guest rooms, public areas, and back-of-house facilities.
- Oversee the scheduling, training, and performance management of the housekeeping team, fostering a positive and productive work environment.
- Conduct regular inspections of guest rooms and public areas to ensure compliance with hotel standards and health and safety regulations.
- Manage departmental budget, control expenses, and monitor inventory levels for cleaning supplies, linen, and guest amenities.
- Implement and manage effective lost and found procedures.
- Coordinate closely with the Front Office and Maintenance departments to ensure seamless guest services and timely resolution of room-related issues.
- Handle guest complaints and special requests efficiently and professionally, ensuring guest satisfaction.
- Lead initiatives for continuous improvement in housekeeping operations, including sustainability practices and adoption of new technologies.
- Ensure all equipment is properly maintained and safe to use, reporting any malfunctions promptly.
Required Skills
- Minimum of 3-5 years of progressive experience in housekeeping management, preferably within a 4-star or 5-star hotel environment.
- Proven leadership ability with strong team management and motivational skills.
- Exceptional attention to detail and a passion for maintaining impeccable standards.
- Strong understanding of hygiene, health, and safety regulations.
- Excellent communication and interpersonal skills, capable of interacting effectively with guests, staff, and other departments.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
- Strong problem-solving and decision-making capabilities.
Preferred Qualifications
- Degree or diploma in Hospitality Management or a related field.
- Experience with sustainable housekeeping practices and eco-friendly cleaning solutions.
- Knowledge of multiple languages is a plus.
- First Aid certification.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career advancement within Dorsett Hospitality International.
- Employee recognition programs.
- Complimentary meals on duty.
- Discounted rates at Dorsett hotels worldwide.
- Access to a comprehensive employee assistance program.
- Annual leave and public holiday benefits.
- Cycle to Work scheme.
How to Apply
If you are a driven and detail-oriented individual with a passion for hospitality, we invite you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and potentially welcoming you to the Dorsett Shepherds Bush family.