About Company
Cubit Technology is a premier IT services provider dedicated to delivering exceptional support and innovative solutions to businesses across London. With a strong focus on client success and a commitment to leveraging cutting-edge technology, we empower organisations to thrive in a rapidly evolving digital landscape. Our team of expert engineers and support staff are passionate about solving complex IT challenges, ensuring seamless operations, and providing proactive guidance to our diverse client base. We pride ourselves on our responsive service, technical expertise, and a collaborative approach that builds lasting partnerships. At Cubit Technology, we’re not just about fixing problems; we’re about building robust, secure, and efficient IT infrastructures that drive business growth.
Job Description
Are you a problem-solver with a passion for technology and a knack for helping people? Cubit Technology, a leading IT services provider dedicated to delivering exceptional support and innovative solutions to businesses across London, is seeking a motivated IT Help Desk Technician to join our dynamic team. This is a fantastic opportunity for an individual eager to grow their career in a hybrid work environment, blending the best of collaborative office work in the heart of Chelsea with the flexibility of remote productivity.
At Cubit Technology, we believe that robust IT infrastructure is the backbone of every successful business. Our clients rely on us for seamless operations, cutting-edge solutions, and prompt, reliable support. As an IT Help Desk Technician, you will be the first point of contact for our diverse client base, playing a critical role in ensuring their technology runs smoothly. Your day will involve tackling a variety of challenges, from software glitches and hardware malfunctions to network connectivity problems and user account management. You’ll gain invaluable experience across a broad spectrum of IT disciplines, working with a wide array of systems and technologies, ensuring both our internal team and our clients experience minimal downtime and maximum efficiency.
We foster a supportive and collaborative work culture where continuous learning and professional development are highly encouraged. You won’t just be fixing problems; you’ll be contributing to the strategic IT health of multiple organisations. We offer a structured career path, with opportunities to advance into more specialised roles such as network engineering, cybersecurity, or systems administration. Our hybrid model offers the best of both worlds: the camaraderie and direct collaboration of in-office days with the focus and flexibility of remote work. If you’re looking for a role where your technical skills make a tangible difference, where every day brings new challenges and learning opportunities, and where you’re part of a team that values excellence and innovation, then Cubit Technology is the place for you. Join us in shaping the future of IT support in London, providing crucial assistance that keeps businesses thriving.
Key Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware, software, and network issues, ensuring timely and effective resolution.
- Diagnose and resolve technical problems related to operating systems (Windows, macOS), productivity suites (Microsoft 365, Google Workspace), and business-specific applications.
- Perform remote troubleshooting and assist users with setup, configuration, and maintenance of their workstations and peripherals.
- Escalate complex or unresolved issues to second-line support or specialist teams, ensuring thorough documentation and clear communication.
- Manage user accounts, permissions, and access rights in Active Directory and various cloud environments.
- Assist with the deployment, configuration, and maintenance of desktops, laptops, printers, mobile devices, and other IT equipment.
- Document all support interactions, resolutions, and configurations meticulously within the ticketing system for future reference and knowledge sharing.
- Educate users on best practices for IT security, data protection, and efficient use of technology to minimise future incidents.
- Contribute to the creation and maintenance of a comprehensive knowledge base and self-help resources for common issues and frequently asked questions.
- Participate in scheduled on-site visits to client locations in London for hands-on support, hardware installations, and project work as required by the hybrid model.
- Monitor system performance and proactively identify potential issues or areas for improvement within client IT environments.
Required Skills
- Proven experience (minimum 2 years) in a customer-facing IT support or help desk role.
- Strong understanding of Windows operating systems (Windows 10/11) and basic macOS troubleshooting capabilities.
- Proficiency with Microsoft 365 administration and support (including Exchange Online, SharePoint, Teams, and Office applications).
- Familiarity with Active Directory, user account management, and group policies.
- Basic networking knowledge, including TCP/IP, DNS, DHCP, and Wi-Fi connectivity troubleshooting.
- Experience with hardware troubleshooting and component replacement for laptops, desktops, and printers.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
- Exceptional problem-solving abilities, analytical thinking, and meticulous attention to detail.
- Ability to work independently, manage multiple priorities, and collaborate effectively as part of a team in a fast-paced, dynamic environment.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience with professional ticketing systems (e.g., Zendesk, ServiceNow, ConnectWise, Autotask).
- Knowledge of virtualisation technologies (e.g., VMware, Hyper-V).
- Experience with Mobile Device Management (MDM) solutions.
- Bachelor's degree in Information Technology, Computer Science, or a related technical field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous annual leave entitlement.
- Comprehensive health and dental insurance package.
- Company pension scheme with employer contributions.
- Significant opportunities for professional development, training, and industry certifications.
- Hybrid work model promoting an excellent work-life balance.
- Modern, well-equipped office environment in a vibrant central London location.
- Regular team social events and activities to foster camaraderie.
- Cycle-to-work scheme to support sustainable commuting.
- Employee assistance program offering confidential support and resources.
How to Apply
If you are ready to take on this exciting challenge and contribute to a leading IT services provider, we encourage you to apply today! Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are a perfect fit for Cubit Technology. We look forward to reviewing your application.