About Company
Redweb is a multi-award-winning digital agency based in the UK, renowned for crafting exceptional digital experiences and driving transformative results for our diverse client base. For over 25 years, we’ve been at the forefront of digital innovation, helping brands connect with their audiences through strategy, design, and technology. Our culture is built on collaboration, creativity, and a passion for pushing boundaries. We value our team members as much as our clients, fostering an environment where ideas flourish, and professional growth is actively encouraged. While our roots are firmly planted, we embrace modern work methodologies, supporting flexible and remote working arrangements to attract the brightest talent and ensure work-life balance.
Job Description
Are you a highly organized, tech-savvy individual with a natural flair for customer service? Do you thrive in a remote environment where communication is key? Redweb is seeking a dedicated and proactive Virtual Receptionist to join our dynamic team. In this pivotal remote role, you will be the welcoming voice and efficient coordinator for our clients and partners, ensuring a seamless and professional first impression. You will manage incoming communications, provide administrative support, and act as a crucial link within our remote operational structure. This is more than just answering calls; it’s about becoming an integral part of our client experience, demonstrating initiative, and managing a diverse range of tasks that support the smooth running of our agency, all from the comfort of your home office. We are looking for someone who is not only a superb communicator but also an independent problem-solver, ready to contribute meaningfully to our team’s success.
Key Responsibilities
- Manage all incoming calls, emails, and online inquiries with professionalism and efficiency, directing them to the appropriate department or individual.
- Act as the first point of contact for clients, partners, and general inquiries, providing exceptional customer service and accurate information.
- Schedule and coordinate virtual meetings, appointments, and conference calls for team members across different time zones.
- Perform general administrative tasks, including data entry, document preparation, and maintaining organized digital filing systems.
- Update and maintain client information in our CRM system, ensuring accuracy and confidentiality.
- Assist with light project coordination and follow-ups, ensuring timely communication and task completion.
- Monitor and manage general company inboxes, responding to routine queries and escalating urgent matters.
- Proactively identify and suggest improvements to communication workflows and administrative processes.
- Provide ad-hoc support to various departments as required, demonstrating flexibility and a can-do attitude.
Required Skills
- Proven experience as a Virtual Receptionist, Administrator, or in a similar client-facing communication role.
- Exceptional verbal and written communication skills with a professional and friendly demeanor.
- Proficiency in using virtual communication tools (e.g., Slack, Microsoft Teams, Zoom) and email platforms (e.g., Outlook, Gmail).
- Strong organizational and time management skills, with the ability to prioritize tasks independently.
- High level of proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace.
- A stable and reliable internet connection and a dedicated quiet home office setup.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
Preferred Qualifications
- Experience working in a digital agency or similar fast-paced professional services environment.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and project management tools (e.g., Asana, Trello).
- Previous experience working effectively within a fully remote team structure.
- A proactive approach to problem-solving and a keen eye for detail.
- Ability to adapt quickly to new technologies and processes.
Perks & Benefits
- Fully remote work model, offering flexibility and work-life balance.
- Competitive salary and performance-based reviews.
- Opportunity for professional development and training.
- A supportive and collaborative team culture.
- Regular virtual team social events and engagement activities.
- Access to a modern tech stack to facilitate efficient remote work.
- Contribution to a company that values innovation and client satisfaction.
How to Apply
If you are a highly organized, communicative, and motivated individual looking to make a significant impact in a remote role, we encourage you to apply. Please click on the application link below to submit your resume and a cover letter detailing your experience and why you are the perfect fit for this Virtual Receptionist position at Redweb. We look forward to reviewing your application!