About Company
Quiss Technology is a leading provider of managed IT services and solutions across the UK. With over 30 years of experience, we pride ourselves on delivering exceptional support, innovative technology solutions, and strategic guidance to a diverse client base, ranging from SMEs to large enterprises. Our mission is to empower businesses through reliable, secure, and efficient IT infrastructure, allowing them to focus on their core operations. At Quiss, we foster a culture of continuous learning, professional growth, and collaboration, valuing every team member’s contribution to our collective success. We believe in building long-term relationships, not just with our clients, but also within our team, creating an environment where talent can thrive and make a real impact.
Job Description
Are you a highly motivated and skilled IT Support Technician looking for a dynamic remote role? Quiss Technology is seeking a dedicated IT Support Technician to join our growing team. In this pivotal position, you will be the first point of contact for our clients, providing crucial remote technical assistance and ensuring their IT systems run smoothly. This is an exciting opportunity to work with a wide array of technologies and troubleshoot diverse technical challenges from the comfort of your home office, while remaining an integral part of our collaborative team.
As an IT Support Technician at Quiss Technology, you will be responsible for diagnosing and resolving hardware and software issues, network connectivity problems, and user account management requests. You’ll be critical in maintaining client satisfaction by delivering timely, efficient, and friendly support. We are looking for someone with a strong customer-centric approach, excellent problem-solving abilities, and a solid understanding of IT fundamentals. If you thrive in a fast-paced environment, possess strong communication skills, and are passionate about technology, we encourage you to apply. Join us and contribute to a team that’s committed to excellence in managed IT services.
Key Responsibilities
- Provide first and second-line remote IT support to clients via phone, email, and ticketing system.
- Diagnose and resolve technical issues related to operating systems (Windows, macOS), software applications, hardware, and network connectivity.
- Administer and troubleshoot Microsoft 365 (formerly Office 365) services, including Exchange Online, SharePoint, and Teams.
- Perform user account management, including creation, modification, and termination of user accounts and permissions.
- Assist with basic network troubleshooting, including TCP/IP, DNS, DHCP, and VPN connections.
- Document all support interactions and resolutions accurately within the ticketing system.
- Escalate complex issues to senior engineers or relevant teams when necessary.
- Participate in ongoing training and professional development to stay current with emerging technologies.
- Contribute to the creation and maintenance of internal knowledge base articles and client-facing documentation.
Required Skills
- Minimum 2 years of experience in an IT Support or Helpdesk role.
- Proficiency in supporting and troubleshooting Windows 10/11 operating systems.
- Experience with Microsoft 365 administration and support (Exchange Online, SharePoint, Teams, OneDrive).
- Familiarity with Active Directory for user and group management.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Exceptional customer service orientation.
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification.
- ITIL Foundation certification.
- Experience with remote monitoring and management (RMM) tools.
- Familiarity with virtualisation technologies (e.g., VMware, Hyper-V).
- Experience supporting macOS environments.
- Knowledge of cybersecurity best practices and endpoint protection solutions.
Perks & Benefits
- Competitive salary and performance-based reviews.
- Flexible remote work environment.
- Opportunities for professional development and industry certifications.
- Generous holiday allowance.
- Company pension scheme.
- Access to a comprehensive employee assistance program.
- Supportive and collaborative team culture.
- Regular virtual team social events.
How to Apply
If you are passionate about IT and eager to advance your career with a forward-thinking company, we encourage you to apply! Please click on the application link below to submit your CV and a cover letter detailing your relevant experience and why you are a great fit for Quiss Technology.