About Company
Liquid Intelligent Technologies is a leading pan-African technology company that provides world-class communication and digital services to businesses and consumers across more than 20 countries. We are committed to building Africa’s digital future through extensive fiber infrastructure, innovative cloud solutions, and robust cybersecurity services. In Zimbabwe, Liquid plays a pivotal role in digital transformation, offering high-speed internet, data, voice, and cloud solutions to empower communities and drive economic growth. Joining Liquid means becoming part of an innovative team dedicated to making a tangible impact on the continent’s technological landscape, fostering an environment of continuous learning and professional development. We pride ourselves on pushing the boundaries of what’s possible and connecting Africa to the global digital economy.
Job Description
Are you an aspiring IT professional eager to launch your career in a dynamic and cutting-edge environment? Liquid Intelligent Technologies offers a unique opportunity for highly motivated individuals to join our team as a Technical Support Engineer. This role is specifically designed for those passionate about technology and dedicated to delivering exceptional service, even without extensive prior experience. We believe in nurturing talent, which is why comprehensive, structured training will be provided to equip you with all the essential skills and knowledge required to excel. As a Technical Support Engineer, you will serve as the first point of contact for our valued clients, assisting them in resolving technical issues, providing effective solutions, and ensuring their seamless experience with our diverse portfolio of digital services. You will learn to diagnose and troubleshoot complex network problems, manage customer inquiries efficiently, and contribute significantly to the overall efficiency of our support operations. This position is more than just a job; it’s a dedicated career launchpad where you’ll gain invaluable hands-on experience, work alongside industry experts, and grow within a company actively shaping Africa’s digital future. If you possess a keen analytical mind, excellent communication skills, and an insatiable desire to learn and make a difference, we strongly encourage you to apply. Become a vital part of our mission to build a more connected and technologically advanced Africa.
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and live chat, resolving issues efficiently and effectively.
- Diagnose and troubleshoot a wide range of technical problems related to internet connectivity, network infrastructure, voice services, and cloud solutions.
- Escalate complex issues to senior technical teams when necessary, ensuring proper documentation and follow-through.
- Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in our ticketing system.
- Educate customers on product features and functionalities, helping them maximize their use of Liquid’s services.
- Collaborate with internal teams, including network operations and engineering, to identify and implement long-term solutions.
- Participate in ongoing training and development programs to enhance technical knowledge and customer service skills.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ resources.
- Monitor system performance and proactively identify potential issues to ensure service reliability.
- Adhere to company policies and procedures, including security protocols and service level agreements.
Required Skills
- Strong foundational understanding of IT principles, networking concepts (TCP/IP, LAN/WAN), and operating systems.
- Excellent verbal and written communication skills with the ability to explain technical information clearly to non-technical users.
- Exceptional problem-solving and analytical abilities with a keen attention to detail.
- Customer-focused approach with a patient and empathetic demeanor.
- Ability to work effectively both independently and as part of a collaborative team.
- Proficiency in using standard office software (e.g., Microsoft Office Suite).
- A strong desire to learn and adapt to new technologies quickly.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- High school diploma or equivalent; a diploma or degree in an IT-related field is a plus.
Preferred Qualifications
- Previous experience in a customer service or support role (even non-technical).
- Basic understanding of telecommunications technologies (e.g., fiber optics, ADSL, LTE).
- Familiarity with ticketing systems and remote support tools.
- Relevant certifications such as CompTIA A+, Network+, or equivalent.
- Exposure to cloud computing concepts (e.g., AWS, Azure).
Perks & Benefits
- Comprehensive, structured training program to develop your technical and professional skills.
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Opportunities for career advancement and professional development within a leading pan-African tech company.
- Exposure to cutting-edge technologies and innovative projects.
- A vibrant and supportive work environment.
- Generous paid time off and public holidays.
- Access to employee assistance programs.
How to Apply
If you are enthusiastic about technology and ready to embark on a rewarding career journey with extensive training and growth opportunities, we encourage you to apply! Please click on the application link below to submit your resume and a cover letter detailing why you are the ideal candidate for this role.