About Company
The Place Restaurant is a rapidly growing and dynamic leader in Nigeria’s quick-service restaurant (QSR) and hospitality sector. With a strong commitment to quality, innovation, and customer satisfaction, we offer an inviting atmosphere where guests can enjoy a diverse menu of local and international delights. Our mission is to provide an exceptional dining experience through delicious food, excellent service, and a vibrant environment. We pride ourselves on fostering a culture of teamwork, continuous improvement, and growth for our employees. As we expand our footprint across Lagos and beyond, we seek passionate and driven individuals to join our winning team and contribute to our ongoing success.
Job Description
Are you a seasoned operational leader with a passion for excellence in the hospitality industry? The Place Restaurant is seeking a highly motivated and results-oriented Operations Manager to oversee the daily operations of our bustling Iyana-Ipaja, Agege branch. This pivotal role demands a hands-on manager who can ensure peak performance across all facets of the restaurant, from front-of-house customer service to back-of-house kitchen efficiency and staff management.
As our Operations Manager, you will be instrumental in upholding The Place Restaurant’s renowned standards for food quality, hygiene, and customer satisfaction. You will lead by example, inspiring your team to deliver outstanding service and drive operational excellence. Your day-to-day will involve monitoring key performance indicators, optimizing workflows, managing inventory, ensuring compliance with health and safety regulations, and resolving any operational challenges that arise. This is an incredible opportunity for a dedicated professional to make a significant impact on our brand’s reputation and profitability within a vibrant, fast-paced environment. If you thrive on leading teams, streamlining processes, and creating memorable dining experiences, we invite you to bring your expertise to The Place Restaurant and help us continue our tradition of culinary and service distinction. We are looking for someone who can not only manage but also innovate and continuously improve our operational frameworks to support our growth ambitions.
Key Responsibilities
- Oversee all daily restaurant operations, ensuring smooth and efficient service delivery.
- Manage, train, mentor, and motivate a diverse team of staff, including kitchen, waiting, and support personnel.
- Ensure strict adherence to food safety, hygiene, and quality standards, as well as company policies.
- Monitor inventory levels, manage stock, and optimize procurement processes to minimize waste and control costs.
- Develop and implement operational strategies to enhance customer satisfaction and operational efficiency.
- Handle customer feedback and resolve complaints effectively and professionally.
- Manage daily cash flow, reconcile sales, and prepare operational reports.
- Identify areas for operational improvement and implement corrective actions.
- Ensure the restaurant premises are clean, well-maintained, and comply with all health and safety regulations.
- Collaborate with the Area Manager to set performance goals and contribute to business development.
- Conduct performance reviews and disciplinary actions as needed.
Required Skills
- Proven experience in restaurant or hospitality operations management.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in financial management, including budgeting and P&L analysis.
- Ability to work in a fast-paced, high-pressure environment.
- Strong problem-solving and decision-making skills.
- Knowledge of food safety and hygiene regulations.
- Customer service excellence orientation.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Certification in Food Safety (e.g., HACCP).
- Experience with restaurant POS systems and inventory management software.
- A track record of successfully managing multi-unit operations.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Staff meal allowances.
- Opportunities for professional development and career advancement within a growing company.
- A dynamic and supportive work environment.
- Employee discounts on The Place Restaurant's offerings.
How to Apply
Ready to lead and inspire? We invite qualified candidates to take the next step in their career journey by clicking the link below. Please ensure your application highlights your relevant experience in restaurant operations management and your passion for delivering exceptional customer experiences. We look forward to reviewing your application and potentially welcoming you to The Place family!