About Company
Sweet Scent Hotel & Suites is a distinguished name in the hospitality sector within Iyana Ipaja, Alimosho, Lagos. We pride ourselves on offering a serene and comfortable haven for both business travelers and leisure guests. Our commitment to excellence is reflected in every aspect of our service, from our well-appointed rooms and modern amenities to our warm and attentive staff. We believe in creating memorable experiences for our guests, fostering an atmosphere of tranquility, luxury, and genuine Nigerian hospitality. At Sweet Scent Hotel & Suites, we’re more than just a place to stay; we’re a community where comfort meets convenience, and every guest feels valued. Join our team and contribute to a legacy of outstanding service and guest satisfaction.
Job Description
Are you a night owl with a passion for exceptional service? Sweet Scent Hotel & Suites, a welcoming and vibrant hospitality destination in the heart of Iyana Ipaja, Alimosho, is looking for a dedicated and reliable Hotel Night Attendant to join our team. This unique opportunity includes on-site accommodation, ensuring you have a comfortable and convenient living arrangement close to your workplace, allowing you to focus on delivering unparalleled guest experiences without the worry of daily commute.
As our Night Attendant, you will be the reassuring presence and the face of our hotel during the quieter hours, playing a crucial role in ensuring the safety, comfort, and satisfaction of our guests. Your responsibilities will span from efficient check-ins and check-outs, handling guest inquiries with grace and professionalism, to performing routine security rounds and ensuring the hotel premises remain pristine and orderly. We value individuals who are proactive, attentive to detail, and possess a calm demeanor to handle any situation that may arise overnight. This role is perfect for someone who thrives in an autonomous environment while still being an integral part of a supportive team, contributing significantly to our overall guest satisfaction metrics. You will be instrumental in setting the stage for a positive guest experience, from ensuring a peaceful night’s sleep to facilitating a smooth start to their day. If you are seeking a role where you can make a tangible difference, grow your hospitality career, and enjoy the significant benefit of provided accommodation, we encourage you to apply and become a cherished member of the Sweet Scent Hotel & Suites family. We are committed to fostering a supportive work environment where every team member is valued and empowered to excel.
Key Responsibilities
- Perform efficient and friendly guest check-ins and check-outs during night shifts.
- Address guest inquiries, requests, and concerns promptly and professionally.
- Conduct regular security rounds of the hotel premises to ensure safety and security.
- Monitor security cameras and alarm systems.
- Handle phone calls and manage reservations during the night.
- Prepare daily reports, including occupancy, revenue, and guest activity logs.
- Perform light cleaning and tidying of the lobby and public areas.
- Assist with setting up for breakfast service, if required.
- Respond to emergencies, such as fire alarms or medical incidents, following established procedures.
- Maintain a calm, friendly, and helpful demeanor at all times, especially during challenging situations.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Ability to work independently and manage time effectively.
- Strong problem-solving and decision-making abilities.
- High level of integrity and attention to detail.
- Basic computer proficiency for reservation systems and reporting.
- Ability to remain alert and focused during night shifts.
- Reliability and punctuality are essential.
Preferred Qualifications
- Previous experience (1+ year) in a hotel front desk or night audit role.
- A diploma or certificate in hospitality management or a related field.
- Knowledge of property management systems (PMS).
- Basic first aid and safety awareness.
Perks & Benefits
- On-site accommodation provided as part of the employment package.
- Competitive monthly salary.
- Opportunities for professional growth and skill development.
- Supportive and friendly work environment.
- Meal allowances (as per company policy).
- Chance to be part of a reputable hospitality brand in Alimosho.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to the Sweet Scent Hotel & Suites team!