About Company
De-Ville Park Hotel & Suites stands as a beacon of hospitality in the heart of Dutse Alhaji, Abuja. We are renowned for our unwavering commitment to providing an exceptional guest experience, blending comfort, luxury, and personalized service in a serene and sophisticated environment. Our facility boasts modern amenities, exquisite dining options, and a tranquil atmosphere, making it a preferred choice for both leisure and business travelers seeking unparalleled comfort. At De-Ville Park, we believe that our greatest asset is our people, and we foster a vibrant culture of warmth, professionalism, continuous learning, and mutual respect. We are dedicated to creating an environment where every guest feels genuinely valued and every employee has the opportunity to thrive and grow within the hospitality industry. Join our dedicated and passionate team and become an integral part of an establishment where excellence in service is not just an expectation, but a way of life.
Job Description
Are you a naturally warm, highly detail-oriented, and proactively customer-focused individual with an unyielding passion for delivering outstanding guest service? De-Ville Park Hotel & Suites is actively seeking a dedicated and enthusiastic Hotel Attendant to join our dynamic and expanding team in Dutse Alhaji, Abuja. In this pivotal and highly visible role, you will often be the first and last impression our guests have, effectively serving as the welcoming face of our hotel. Your primary responsibility will be to ensure that every guest interaction is positive, efficient, seamless, and ultimately memorable. You will play a crucial part in maintaining the pristine condition and inviting ambiance of our premises, actively assisting guests with their diverse needs, and providing invaluable support to various departments to ensure the smooth and harmonious flow of our daily operations. This position requires someone who possesses an innate ability to anticipate guest requirements, handle requests and inquiries with grace and professionalism, and consistently contribute to a welcoming and luxurious atmosphere that reflects our hotel’s consistently high standards. If you are eager to embark on a rewarding and impactful career in the hospitality industry and wish to make a tangible difference in our guests’ stays, we strongly encourage you to apply. This role offers an excellent opportunity to grow both personally and professionally within a supportive, collaborative, and highly professional environment, allowing you to learn the intricate details of hotel operations and master the art of superior guest relations.
Key Responsibilities
- Warmly welcome and assist guests upon arrival and throughout their stay, providing information, guidance, and personalized recommendations.
- Maintain the highest standards of cleanliness, orderliness, and hygiene in all public areas, guest rooms, and back-of-house areas, adhering strictly to hotel protocols.
- Efficiently and professionally handle guest inquiries, requests, and minor complaints, escalating more complex issues to appropriate management personnel for resolution.
- Provide assistance with luggage handling, room service delivery, and other guest support tasks as required, always with a helpful and friendly demeanor.
- Monitor and proactively replenish hotel supplies in common areas, restrooms, and designated guest service points.
- Promptly report any maintenance issues, potential safety hazards, or unusual occurrences to ensure guest and staff safety.
- Collaborate effectively and harmoniously with other hotel departments, including Housekeeping, Front Desk, and Food & Beverage, to ensure a cohesive and exceptional guest experience.
- Adhere to all established hotel policies, operational procedures, and safety regulations at all times.
- Provide accurate and comprehensive information regarding hotel services, amenities, local attractions, and transportation options.
- Assist in the meticulous setup and efficient clearing of meeting rooms or event spaces as needed, ensuring readiness for functions.
Required Skills
- Excellent interpersonal and communication skills, both verbal and written, with a clear and friendly tone.
- Strong customer service orientation with a genuine desire to assist guests and anticipate their needs.
- Ability to work effectively and efficiently in a fast-paced environment, demonstrating adaptability and resilience.
- Exceptional attention to detail and a steadfast commitment to maintaining high standards of cleanliness and service.
- Sound problem-solving abilities and a proactive, solution-oriented approach to guest satisfaction.
- Basic computer literacy for tasks such as checking emails and accessing operational systems.
- Ability to stand and walk for extended periods, and lift moderate weights (up to 20kg) as required.
- A positive attitude and ability to work effectively as part of a diverse team.
Preferred Qualifications
- Previous experience (at least 6 months) in a hotel, hospitality, or customer service-intensive role.
- Basic knowledge of hotel operations and standard guest service protocols.
- Fluency in an additional major Nigerian language (e.g., Hausa, Igbo, Yoruba) is considered a valuable asset.
- A relevant certificate or diploma in Hospitality Management, Tourism, or a related field.
Perks & Benefits
- Competitive monthly salary commensurate with experience and performance.
- Significant opportunities for career growth, professional development, and advancement within our esteemed hotel.
- A supportive, collaborative, and friendly work environment that values teamwork and individual contribution.
- Complimentary staff meals provided during shifts.
- Generous paid time off and holiday benefits.
- Exclusive employee discounts on hotel services, accommodation, and dining (subject to company policy).
How to Apply
Interested candidates are cordially invited to submit their comprehensive resume and a compelling cover letter detailing their relevant experience, skills, and why they believe they are an excellent fit for the Hotel Attendant role at De-Ville Park Hotel & Suites. Please ensure your application clearly highlights your passion for delivering exceptional guest service and your ability to thrive in a dynamic, customer-centric hospitality setting. We encourage you to click the link below to apply promptly.