About Company
Health Sciences North (HSN) is a leading Northern Ontario academic health sciences centre committed to patient-centred care, education, and research. Serving over 300,000 residents across Northeastern Ontario, HSN provides a wide array of services including acute care, cancer care, and complex care. Our mission is to provide quality patient care, conduct research that improves health, and educate health professionals. We are dedicated to fostering a work environment that embraces diversity, equity, and inclusion, recognizing that our collective strength lies in the unique perspectives and talents of our team members. Joining HSN means becoming part of a vital organization where your work directly impacts the health and well-being of our community.
Job Description
Are you a highly motivated and skilled IT professional passionate about solving technical challenges and enhancing user experience? Health Sciences North is seeking a dedicated IT Support Analyst to join our dynamic Information Technology Services team in Greater Sudbury. This critical role, part of our Global Hiring Route, will see you provide comprehensive technical support to a diverse range of users across our healthcare facilities, ensuring the seamless operation of vital IT systems and applications. You will be the frontline for technical assistance, troubleshooting hardware, software, network, and system issues, and working to resolve them efficiently to minimize disruption to patient care and operational workflows.
Beyond reactive problem-solving, you will contribute to proactive system maintenance, documentation, and user training. This position offers an exciting opportunity to work within a complex and rewarding environment where your technical expertise directly impacts the ability of our healthcare professionals to deliver high-quality care. While primarily based in Greater Sudbury with a hybrid work model, this ‘Global Hiring Route’ position welcomes applicants with a broad range of experience and perspectives, recognizing the interconnectedness of modern IT environments. You’ll engage with a wide array of technologies and collaborate with various departments, continually expanding your skillset in a supportive and collaborative atmosphere. If you thrive in a fast-paced environment and are eager to make a significant contribution to a leading healthcare institution, we encourage you to apply.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, network connectivity, and other IT-related issues to end-users.
- Troubleshoot and resolve technical problems related to workstations, mobile devices, printers, clinical systems, and business applications.
- Install, configure, and maintain computer hardware, operating systems (Windows, macOS), and software applications.
- Administer user accounts, permissions, and access rights within Active Directory and other identity management systems.
- Document all support activities, resolutions, and configurations accurately in the IT service management system (e.g., ServiceNow).
- Participate in the deployment and upgrade of new hardware and software, ensuring minimal disruption to operations.
- Collaborate with senior IT staff and other departments to escalate complex issues and implement long-term solutions.
- Conduct user training and provide guidance on best practices for IT security and system usage.
- Monitor system performance and proactively identify potential issues to ensure system reliability and availability.
- Contribute to the development and maintenance of IT knowledge base articles and support documentation.
Required Skills
- Associate's degree or Diploma in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in an IT Support, Help Desk, or Desktop Support role.
- Strong proficiency in troubleshooting Windows operating systems (Windows 10/11) and Microsoft Office Suite (O365).
- Experience with Active Directory for user and group management.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Proven ability to diagnose and resolve hardware issues for desktops, laptops, and peripherals.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving and analytical skills.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation certification.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
- Experience with healthcare-specific IT systems (e.g., HIS, PACS, EMR/EHR).
- Experience with remote support tools and methodologies.
- Familiarity with basic scripting (e.g., PowerShell) for automation.
- Knowledge of macOS and Apple devices.
Perks & Benefits
- Comprehensive health, dental, and vision insurance coverage.
- Pension plan (HOOPP – Healthcare of Ontario Pension Plan).
- Generous vacation and paid time off.
- Opportunities for professional development and continuing education.
- Employee assistance program (EAP) for mental health and well-being.
- Work-life balance initiatives, including a hybrid work model.
- A supportive and collaborative work environment focused on innovation in healthcare.
- Access to a state-of-the-art facility and cutting-edge technology.
How to Apply
Interested candidates are invited to submit their applications by clicking on the link below. Please ensure your resume highlights your relevant experience and qualifications for this role. Only those selected for an interview will be contacted. We thank all applicants for their interest in joining Health Sciences North.