About Company
D2L is a global leader in cloud-based learning software, dedicated to transforming the way the world learns. With a mission to deliver engaging, personalized, and measurable learning experiences, we partner with clients across higher education, K-12, and corporate sectors. Headquartered in the vibrant innovation hub of Kitchener, Ontario, our diverse and passionate team thrives on innovation, collaboration, and making a tangible impact on millions of learners worldwide. We are committed to fostering an inclusive and dynamic environment where every voice is heard, and every contribution is valued. At D2L, you’ll find a culture that encourages continuous learning, personal growth, and a strong sense of community, all while working on cutting-edge technology that truly makes a difference. Join us in shaping the future of education!
Job Description
As a Reception Host – Global Hiring Scheme at D2L, you will be the welcoming face and voice of our bustling Kitchener headquarters, playing a pivotal role in creating an exceptional first impression for all visitors, clients, and new hires joining us through our global hiring initiatives. This critical on-site position requires someone with outstanding interpersonal skills, meticulous organization, and a proactive approach to supporting our dynamic and innovative tech environment. You’ll be more than just a traditional receptionist; you’ll be a key facilitator of our vibrant office culture, ensuring a seamless, positive, and memorable experience from the moment someone steps through our doors or connects with us. Your responsibilities will span managing our front desk operations, coordinating visitor logistics, providing essential administrative support to various departments, and embodying the D2L spirit of collaboration and excellence. Your ability to anticipate needs, handle multiple priorities with grace, and maintain a professional yet genuinely friendly demeanor will be paramount to your success. This role is integral to supporting our rapid growth and expanding global presence, specifically helping to onboard talent from around the world and ensuring our Kitchener hub operates efficiently as a central pillar of our global operations. We are looking for an individual who is not only skilled in traditional reception duties but also enthusiastic about contributing to a company that is truly changing the world through learning. If you thrive in a dynamic, fast-paced setting and are eager to make a tangible impact on our employee and visitor experience, we encourage you to apply. This specific role is part of a broader “Global Hiring Scheme” designed to strengthen our foundational support services across our growing international footprint, with our Kitchener office serving as a key operational anchor. Your work will directly contribute to making D2L a welcoming, efficient, and inspiring place for our diverse, global team.
Key Responsibilities
- Warmly greet and welcome all visitors, clients, and new hires, ensuring a positive and professional first impression.
- Manage the main reception area, maintaining its professional appearance and ensuring a welcoming atmosphere.
- Answer, screen, and forward incoming phone calls with professionalism, efficiency, and excellent phone etiquette.
- Coordinate visitor registration, badging, and escorting as needed, adhering to security protocols.
- Manage incoming and outgoing mail, packages, and deliveries, ensuring timely distribution and dispatch.
- Schedule and prepare meeting rooms, ensuring they are equipped, tidy, and ready for scheduled use.
- Provide comprehensive administrative support, including data entry, filing, document preparation, and other clerical tasks.
- Assist with the coordination of office events, catering arrangements, and general office supply management.
- Act as a primary point of contact for general inquiries, directing individuals to appropriate departments or resources.
- Support new employee onboarding logistics, particularly for those joining through global hiring schemes, ensuring a smooth transition to the Kitchener office.
- Implement and maintain office security protocols for visitor access and general front desk operations.
- Collaborate with various departments to ensure seamless operational flow and support.
Required Skills
- Minimum of 2 years of experience in a reception, administrative, or customer service role in a corporate environment.
- Exceptional verbal and written communication skills with a professional and friendly demeanor.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and general computer literacy.
- Strong organizational and time-management abilities with meticulous attention to detail.
- Proven ability to multitask, prioritize effectively, and remain calm and efficient in a fast-paced environment.
- Strong interpersonal skills with the ability to build rapport with diverse individuals.
- Proven ability to work independently and collaboratively as part of a team.
Preferred Qualifications
- Post-secondary education in Office Administration, Business, or a related field.
- Experience with visitor management systems (e.g., Envoy, Sign In App).
- Familiarity with G Suite applications (Google Calendar, Docs, Sheets).
- Fluency in additional languages is considered a significant asset, given our global initiatives.
- Prior experience working in a fast-paced tech company or a rapidly growing organization.
Perks & Benefits
- Comprehensive health, dental, and vision insurance for you and your family.
- Generous paid time off (vacation, sick days, and company holidays).
- Extensive opportunities for professional development, training, and continuous learning.
- Robust employee wellness programs and mental health resources.
- Employee stock purchase plan, allowing you to invest in D2L’s success.
- On-site fitness facilities and recreational amenities to support a healthy lifestyle.
- Vibrant company culture with regular social events, team-building activities, and community involvement initiatives.
- Competitive retirement savings plan with company matching contributions.
- Modern, collaborative office space designed for productivity and comfort.
How to Apply
To apply for this exciting opportunity as a Reception Host – Global Hiring Scheme at D2L, please click the “Application Link” below. We encourage you to submit a detailed resume and a compelling cover letter highlighting your relevant experience, your passion for providing exceptional service, and why you are eager to contribute to D2L’s mission. Please indicate your availability and salary expectations in your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.