About Company
Sefalana Holdings Co. Ltd. is a diversified group headquartered in Botswana, with a rich history spanning over 50 years. We are a leading player in the wholesale and retail sector, operating a vast network of supermarkets, hyperstores, and cash & carry outlets across the country. Beyond retail, Sefalana is also involved in manufacturing, financial services, and property management, making us one of Botswana’s most significant employers and contributors to the national economy. Our commitment to quality, customer service, and community development is at the heart of everything we do. We pride ourselves on fostering a dynamic and supportive work environment where employees are valued and encouraged to grow. Joining Sefalana means becoming part of a legacy of excellence and a future of innovation, contributing to the daily lives of Batswana.
Job Description
We are seeking a highly organised, professional, and enthusiastic Receptionist to join our corporate team in Gaborone immediately. As the first point of contact for Sefalana Holdings Co. Ltd., you will play a crucial role in creating a positive and lasting impression for our clients, partners, and employees. This is a vital position that requires exceptional communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently in a fast-paced corporate environment. You will be the face and voice of our company, responsible for managing the front desk operations, handling incoming calls, and providing administrative support to various departments. We are looking for someone who is proactive, detail-oriented, and capable of maintaining a professional and welcoming atmosphere at all times. If you possess excellent interpersonal skills, a strong work ethic, and are eager to contribute to a leading Botswana company, we encourage you to apply. This role offers an excellent opportunity to gain exposure to a diverse business environment and to develop your administrative career within a supportive team.
Key Responsibilities
- Warmly greet and welcome visitors, clients, and employees to the office.
- Manage and direct all incoming phone calls, faxes, and emails to the appropriate departments or individuals.
- Maintain a tidy and professional reception area, ensuring a welcoming environment.
- Handle incoming and outgoing mail, couriers, and deliveries.
- Schedule and manage meeting room bookings and ensure they are prepared for use.
- Provide general administrative and clerical support to various departments, including data entry, filing, and photocopying.
- Assist with the coordination of company events and meetings.
- Manage office supplies inventory and place orders when necessary.
- Maintain security by following procedures, monitoring logbook, and issuing visitor badges.
- Process basic invoices and expenses as required.
- Assist with travel arrangements and accommodation bookings for staff members.
Required Skills
- Minimum of 1 year of experience in a reception or administrative support role.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time-management abilities.
- Professional appearance and demeanor.
- Ability to multitask and prioritize effectively in a busy environment.
- Exceptional customer service skills and a friendly, approachable personality.
- High level of discretion and ability to handle confidential information.
- Team player with a proactive and 'can-do' attitude.
Preferred Qualifications
- Diploma or Certificate in Office Administration, Secretarial Studies, or a related field.
- Experience working in a corporate or large organization setting.
- Familiarity with office management systems.
- Ability to communicate in Setswana.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Paid time off and public holidays.
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
- Employee discounts on Sefalana products.
- Modern office facilities.
- Pension contributions.
How to Apply
Interested candidates are invited to submit their detailed CV and a cover letter outlining their suitability for this role. Please click on the application link below to apply for the job.