About Company
Guaranty Trust Bank (GTBank) is a leading African financial institution with a strong commitment to customer service and innovation. Renowned for its cutting-edge digital banking solutions and robust financial services, GTBank consistently strives to empower its customers and contribute to economic growth across its operational regions. We foster a dynamic and inclusive work environment where talent is nurtured, and career growth is paramount. At GTBank, we believe in building long-term relationships, both with our customers and our employees, anchored on integrity, professionalism, and a drive for excellence. Our vision is to be a role model for the African banking industry, and we achieve this by adhering to the highest standards of corporate governance and customer satisfaction. Join a team where your contributions are valued, and your potential is limitless.
Job Description
Are you a highly meticulous and customer-centric individual with a passion for banking and finance? Guaranty Trust Bank (GTBank) is seeking a dedicated and energetic Bank Teller to join our vibrant team in Ajah, Lekki. This pivotal role is at the forefront of our customer service, providing essential financial services and ensuring seamless daily operations. As a Bank Teller, you will be the face of GTBank, delivering exceptional service, processing transactions with accuracy, and building strong relationships with our valued customers. You will be instrumental in processing various customer transactions, including deposits, withdrawals, cheque cashing, and transfers, while adhering strictly to banking procedures and regulatory guidelines.
Beyond transactional duties, you will play a key role in identifying customer needs, answering inquiries, and proactively referring customers to appropriate banking products and services, thus contributing to the bank’s growth and customer satisfaction targets. This position requires a keen eye for detail, strong numerical aptitude, and an unwavering commitment to maintaining confidentiality and accuracy in all financial dealings. You will be trained on our systems and processes to ensure you are fully equipped to excel in a fast-paced banking environment. We are looking for someone who is not only proficient in handling cash and financial instruments but also possesses excellent interpersonal skills, a positive attitude, and the ability to resolve customer issues efficiently and courteously. Join GTBank and become a vital part of a team dedicated to redefining banking excellence in Nigeria. This role offers an incredible opportunity to develop your career in the financial sector, gain valuable experience, and contribute to the success of one of Africa’s most respected banking institutions.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, cheque cashing, and transfers.
- Maintain an accurate cash drawer, ensuring it balances at the end of each shift and adhere to strict cash handling procedures.
- Verify customer identities and transaction details to prevent fraud and ensure compliance with 'Know Your Customer' (KYC) regulations.
- Respond to customer inquiries, provide information on bank products and services, and resolve basic customer issues.
- Identify opportunities to cross-sell bank products and services, referring customers to appropriate bank personnel when necessary.
- Educate customers on alternative banking channels such as online banking, mobile banking, and ATMs.
- Adhere strictly to all bank policies, procedures, and regulatory requirements, including anti-money laundering (AML) guidelines.
- Maintain a high level of confidentiality regarding customer accounts and transactions.
- Assist with opening and closing procedures for the branch, including vault operations as required.
- Cultivate and maintain positive relationships with customers, ensuring a superior banking experience.
Required Skills
- Proven experience in cash handling and transaction processing.
- Exceptional customer service and communication skills.
- Strong numerical aptitude and attention to detail.
- Ability to work accurately and efficiently in a fast-paced environment.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- High level of integrity, trustworthiness, and strong work ethic.
- Ability to maintain confidentiality of customer information.
- Excellent problem-solving and conflict resolution abilities.
Preferred Qualifications
- Bachelor's degree or HND in Banking & Finance, Accounting, Business Administration, or a related field.
- Previous experience as a Bank Teller or in a similar customer service role within the financial industry.
- Knowledge of banking software and financial regulations in Nigeria.
- Experience with sales or cross-selling financial products.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance for employees and dependants.
- Pension scheme contribution.
- Opportunities for professional development and continuous learning.
- Clear career progression paths within the organization.
- Supportive and collaborative work environment.
- Employee wellness programs.
- Performance-based bonuses.
How to Apply
Interested and qualified candidates are encouraged to submit their applications by clicking on the link below. Please ensure your CV highlights relevant experience in finance operations and customer service. We look forward to reviewing your application and potentially welcoming you to the GTBank family.