About Company
Rodd Hotels & Resorts is a distinguished Canadian-owned hospitality company with a proud legacy spanning over 80 years. Deeply embedded in the fabric of the Atlantic Provinces, we are renowned for our unwavering commitment to delivering exceptional guest experiences, fostering strong community ties, and cultivating a supportive and dynamic work environment. Our diverse portfolio of hotels and resorts across Prince Edward Island, Nova Scotia, and New Brunswick offers guests unique and memorable stays, seamlessly blending authentic local charm with modern comforts and amenities. At Rodd, we take immense pride in our dedicated team members who embody our core values of respect, integrity, and a genuine passion for service, ensuring every guest feels truly welcome and valued. Joining our team means becoming part of a family committed to a legacy of hospitality excellence, where your contributions are recognized and celebrated.
Job Description
Are you an accomplished and visionary hospitality leader with a profound passion for delivering unparalleled guest experiences? Rodd Hotels & Resorts is actively seeking a dynamic and experienced Hotel Manager to lead one of our esteemed properties located in the picturesque Prince Edward Island, Canada. This presents a unique and exciting opportunity for a seasoned professional, and we are exceptionally pleased to offer comprehensive sponsorship and relocation assistance for qualified international candidates, recognizing the immense value that a global talent pool brings to our diverse team.
As the Hotel Manager, you will serve as the heart and soul of our hotel, orchestrating and overseeing all facets of operations. Your primary objective will be to ensure optimal guest satisfaction, drive robust financial performance, and foster the continuous professional development of your team. You will be instrumental in upholding Rodd Hotels & Resorts’ renowned standards of service excellence, cultivating a positive and inclusive work culture, and spearheading strategic initiatives that contribute significantly to the hotel’s sustained success. This pivotal role demands a proactive, hands-on leader who possesses the ability to inspire their team, innovate operational processes, and maintain strong, collaborative relationships with guests, staff, and the local community.
Prince Edward Island offers an exceptional quality of life, celebrated for its stunning natural beauty, vibrant cultural scene, and incredibly welcoming communities. We are deeply committed to investing in our employees, providing the essential support needed for both professional growth and personal well-being. If you are prepared to embrace a new challenge, lead a dedicated team, and make a significant, lasting impact within a company that truly values its people and rich heritage, we strongly encourage you to apply. We are fully committed to facilitating your smooth transition to Canada and into our Rodd family, providing guidance and assistance every step of the way. Your visionary leadership will be absolutely crucial in continuing our cherished tradition of providing unforgettable experiences for our guests, all while adeptly navigating the exciting opportunities and challenges inherent in the dynamic hospitality landscape.
Key Responsibilities
- Oversee and manage all daily hotel operations, ensuring efficiency, exceptional quality, and strict adherence to company standards.
- Lead, mentor, and motivate a diverse team across all departments including front office, housekeeping, food & beverage, and maintenance.
- Develop and implement strategic initiatives to continuously enhance guest satisfaction and build lasting guest loyalty.
- Manage comprehensive budgets, meticulously control costs, and drive revenue growth to consistently achieve and exceed financial targets.
- Ensure full compliance with all health, safety, environmental, and regulatory requirements.
- Cultivate strong, positive relationships with guests, community stakeholders, local businesses, and vendors.
- Promptly and professionally address all guest feedback, concerns, and resolve issues to ensure a seamless experience.
- Implement effective sales and marketing strategies to promote the hotel and maximize occupancy.
- Oversee the meticulous maintenance and upkeep of the entire property to ensure a safe, clean, and welcoming environment.
- Actively participate in the recruitment, comprehensive training, and performance management of all hotel staff.
Required Skills
- Minimum of 5 years of proven, progressive experience in hotel management.
- Exceptional leadership, team-building, and motivational abilities.
- Strong financial acumen, including extensive experience in budget management and P&L oversight.
- Excellent communication (written and verbal) and superior interpersonal skills.
- Demonstrated ability to consistently deliver outstanding customer service and guest satisfaction.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Superior problem-solving and decision-making capabilities, especially under pressure.
- In-depth knowledge of hospitality industry best practices, trends, and operational standards.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a closely related field.
- Previous experience working with international teams and diverse cultural backgrounds.
- Prior experience with Rodd Hotels & Resorts or a similar reputable hotel chain.
- Extensive knowledge of the local Prince Edward Island tourism market and attractions.
- Fluency in French or other additional languages is considered an asset.
Perks & Benefits
- Highly competitive salary and performance-based incentive programs.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation and holiday benefits.
- Exclusive employee discounts on hotel stays and dining across all Rodd properties.
- Significant professional development and ample career advancement opportunities within the company.
- Comprehensive relocation assistance for eligible candidates.
- Full sponsorship for qualified international applicants, including robust support with immigration processes.
- A supportive, collaborative, and inclusive work environment.
- The unique opportunity to live and work in the beautiful and vibrant Prince Edward Island.
How to Apply
Interested candidates are invited to submit their comprehensive resume and a compelling cover letter detailing their relevant experience and why they are an ideal fit for this pivotal role. Please click on the application link below to apply directly through our official careers portal. Ensure your application clearly highlights your leadership experience in the hospitality sector and your genuine enthusiasm for relocating to the picturesque Prince Edward Island.