About Company
Rawbank is a leading commercial bank in the Democratic Republic of Congo, committed to fostering economic growth and providing innovative financial solutions. With a strong network of branches across the country, Rawbank serves a diverse client base, from individuals to large corporations. We pride ourselves on our customer-centric approach, operational excellence, and commitment to local communities, driving financial inclusion and stability. Join us in our mission to build a brighter financial future for the DRC.
Job Description
Rawbank is seeking a highly motivated and detail-oriented Bank Teller with a strong focus on Finance Operations to join our dynamic team in Boma, Kongo-Central Province. This role is pivotal in delivering exceptional customer service while maintaining the highest standards of financial accuracy and compliance. As a Bank Teller, you will be the face of Rawbank, responsible for efficiently handling a wide range of customer transactions, including deposits, withdrawals, transfers, and bill payments. Beyond daily cash operations, you will play a crucial role in the broader finance operations, ensuring that all transactions are accurately recorded, reconciled, and conform to internal policies and regulatory requirements.
This position requires an individual with excellent interpersonal skills, a meticulous eye for detail, and a solid understanding of banking procedures. You will be instrumental in processing financial paperwork, verifying identities, and assisting customers with inquiries, all while promoting Rawbank’s products and services. The successful candidate will contribute to the branch’s overall operational efficiency, helping to manage cash flow, identify discrepancies, and support end-of-day financial reconciliation processes. This is an excellent opportunity for someone looking to build a career in banking, offering direct interaction with customers and exposure to core financial operations in a structured and supportive environment. If you are committed to accuracy, customer satisfaction, and eager to contribute to the financial health of a reputable institution, we encourage you to apply.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, cheque cashing, and transfers.
- Manage and balance cash drawer daily, reconciling discrepancies promptly and reporting them to the supervisor.
- Verify customer identities and transaction authenticity to prevent fraud and ensure compliance with AML/CFT regulations.
- Provide excellent customer service, addressing inquiries, resolving issues, and identifying opportunities to cross-sell bank products.
- Maintain strict adherence to all bank policies, procedures, and regulatory guidelines.
- Prepare and process financial documentation, ensuring all paperwork is complete and accurate.
- Assist with end-of-day reconciliation activities and contribute to branch operational reports.
- Educate customers on various banking products and services, including digital banking solutions.
- Uphold a professional and friendly demeanor, representing Rawbank's values at all times.
- Collaborate with team members to achieve branch goals and enhance overall customer experience.
Required Skills
- High school diploma or equivalent.
- Proven experience in cash handling and customer service, preferably in a fast-paced environment.
- Exceptional attention to detail and accuracy in managing financial transactions.
- Strong communication and interpersonal skills, with fluency in French and Lingala.
- Proficiency in basic computer applications (MS Office Suite).
- Ability to work effectively in a team-oriented environment.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- Sound numerical and analytical skills.
Preferred Qualifications
- A Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Previous experience as a Bank Teller or in a similar financial services role.
- Knowledge of banking software and core banking systems.
- Familiarity with local banking regulations and compliance standards.
- Ability to speak other local languages of Kongo-Central Province.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance plan.
- Opportunities for professional development and career advancement within Rawbank.
- Paid time off and holidays.
- Employee banking benefits.
- A supportive and collaborative work environment.
- Exposure to cutting-edge financial technologies and practices.
How to Apply
Interested and qualified candidates are invited to submit their application by clicking on the link below. Please ensure your CV is up-to-date and highlights relevant experience.