About Company
Ochsner Health is a leading not-for-profit academic health system dedicated to improving the health and lives of the communities it serves across Louisiana and the Gulf South. Established in 1942, Ochsner has grown into the state’s largest healthcare provider, encompassing 40 hospitals and over 300 health centers and clinics. We are driven by a commitment to patient-centered care, medical education, and ground-breaking research. Our mission is to Serve, Heal, Lead, Educate, and Innovate. With a workforce of over 38,000 employees, including 5,000+ physicians and advanced practice providers, Ochsner Health is consistently recognized for its clinical excellence, innovative care models, and as a top employer both regionally and nationally. We foster a diverse and inclusive environment where every team member is valued and empowered to contribute to our collective success. Joining Ochsner means becoming part of a legacy of healthcare innovation and community dedication, where your work directly impacts the well-being of thousands. We believe that by caring for our employees, we empower them to provide exceptional care to our patients.
Job Description
Are you an exceptionally organized, friendly, and proactive individual with a passion for helping people transition smoothly into a new environment? Ochsner Health is seeking a dedicated and personable Receptionist – Relocation Support to join our dynamic team in New Orleans, Louisiana. In this unique hybrid role, you will serve as the crucial first point of contact for our bustling medical center, ensuring a warm and professional welcome for all visitors, patients, and staff. Beyond traditional front desk duties, a significant aspect of this position involves providing comprehensive administrative and logistical support to new Ochsner employees who are relocating to the vibrant city of New Orleans. You will be instrumental in making their transition seamless and positive, offering invaluable assistance with everything from local resource information to initial orientation support. This role demands a blend of exceptional customer service, meticulous organizational skills, and a genuine desire to facilitate a welcoming experience for everyone who walks through our doors or seeks our support. You will be an ambassador for Ochsner Health, embodying our values of compassion and excellence in every interaction. If you thrive in a fast-paced environment, possess an innate ability to anticipate needs, and are eager to contribute to both the daily operations of a leading healthcare institution and the successful integration of our newest team members, we encourage you to apply. This is an unparalleled opportunity to make a tangible difference in the lives of our employees and the communities we serve by providing essential support and a friendly face during an exciting, yet often challenging, life change.
Key Responsibilities
- Greet and welcome all visitors, patients, and staff with a warm and professional demeanor.
- Manage incoming calls, direct them to the appropriate department or individual, and take accurate messages.
- Oversee incoming and outgoing mail, packages, and deliveries, ensuring proper distribution.
- Maintain the cleanliness and organization of the reception area and common spaces.
- Schedule appointments, meetings, and conference rooms as required.
- Provide administrative support to various departments, including data entry, filing, and document preparation.
- Assist new and relocating employees by providing information on local housing, schools, transportation, and community resources.
- Coordinate with the Human Resources department and external relocation service providers to facilitate smooth employee transitions.
- Help new hires with initial onboarding paperwork and orientation logistics.
- Manage office supply inventory and place orders as needed.
- Handle inquiries and provide general information about Ochsner Health services and facilities.
- Uphold patient confidentiality and maintain a high level of discretion in all interactions.
Required Skills
- Proven experience as a Receptionist, Front Office Representative, or Administrative Assistant (minimum 1.5 years).
- Exceptional verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Outstanding customer service and interpersonal abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of professionalism and discretion.
- Attention to detail and problem-solving skills.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business Administration or a related field.
- Experience in a healthcare setting or large corporate environment.
- Familiarity with local New Orleans amenities and resources.
- Prior experience assisting with employee relocation or HR coordination.
- Bilingual proficiency (especially Spanish or French).
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Health, dental, and vision insurance options.
- Paid Time Off (PTO) and paid holidays.
- 401(k) retirement plan with company match.
- Life and disability insurance.
- Employee assistance program (EAP).
- Opportunities for professional development and career growth within a leading healthcare system.
- Tuition reimbursement program.
- Employee discounts on various services and products.
How to Apply
Interested candidates are encouraged to apply directly through our careers portal by clicking the application link below. Please ensure your resume highlights your relevant experience and skills, particularly any experience with administrative support and customer service.