About Company
Ets Mutunzi is a well-established general trading and retail enterprise proudly serving the vibrant community of Uvira, South Kivu Province. For years, we have been a trusted cornerstone, providing a diverse range of essential goods, household items, and foodstuffs to meet the daily needs of our customers. Our commitment extends beyond commerce; we strive to foster a welcoming and efficient shopping experience, contributing positively to the local economy and creating opportunities for skilled individuals within our community. We pride ourselves on our customer-centric approach, the quality of our products, and our dedicated team who are the heart of our operations. Joining Ets Mutunzi means becoming part of a family that values integrity, teamwork, and continuous improvement, all while making a tangible difference in the lives of our patrons in Uvira. We believe in nurturing talent and providing a stable, respectful workplace where every team member feels valued and empowered.
Job Description
We are seeking a diligent, customer-focused, and reliable Cashier to join our dynamic team at Ets Mutunzi. This vital role is at the forefront of our customer interactions, directly impacting the shopping experience and the overall perception of our business. As a Cashier, you will be responsible for processing transactions accurately, handling cash and card payments, issuing receipts, and providing exceptional customer service. You will be the last point of contact for many customers, making your friendly demeanor, efficiency, and professionalism paramount. Beyond processing transactions, this role involves maintaining a clean and organized checkout area, assisting with product inquiries, and ensuring that every customer leaves with a positive impression. The ideal candidate will have a keen eye for detail, strong numerical aptitude, and a genuine passion for serving the community. You will play a crucial role in maintaining the smooth operation of our retail environment, working closely with other team members to ensure customer satisfaction and operational excellence. This is an excellent opportunity for individuals looking to build a career in retail, develop valuable customer service skills, and contribute to a respected local enterprise in Uvira. We offer a supportive environment where your contributions are recognized and your professional growth is encouraged.
Key Responsibilities
- Process customer purchases efficiently and accurately using our point-of-sale (POS) system.
- Handle cash, credit/debit card transactions, and mobile money payments with precision and security.
- Issue receipts, refunds, or change due to customers in a timely and courteous manner.
- Greet customers warmly and provide friendly, attentive, and knowledgeable service.
- Resolve customer complaints or refer them to appropriate management when necessary, ensuring customer satisfaction.
- Maintain a clean, tidy, and organized checkout area at all times.
- Scan goods, ensure proper pricing, and bag items carefully and efficiently.
- Assist with stocking shelves, arranging displays, and maintaining overall store appearance during downtimes, as needed.
- Adhere strictly to all company policies and procedures, including those related to cash handling, security, and customer service.
- Report any discrepancies, issues, or suspicious activities to the shift supervisor or manager promptly.
- Collaborate effectively with team members to ensure a smooth and enjoyable shopping experience for all customers.
Required Skills
- Minimum of 6 months of proven experience as a Cashier or in a similar customer service role.
- Solid mathematical skills and ability to handle cash and transactions accurately.
- Familiarity with electronic point-of-sale (POS) systems and cash registers.
- Excellent verbal communication and interpersonal skills, with a customer-first attitude.
- Ability to work independently and as part of a cohesive team in a fast-paced retail environment.
- High level of integrity, trustworthiness, and reliability.
- Strong attention to detail and effective problem-solving abilities.
- Fluency in Swahili and French is essential for effective communication with our diverse clientele.
Preferred Qualifications
- High School Diploma or equivalent educational qualification.
- Previous experience specifically in a supermarket or large retail setting.
- Good knowledge of local products, market trends, and customer preferences in Uvira.
- Ability to operate basic office equipment such as calculators and scanners efficiently.
Perks & Benefits
- Competitive monthly salary commensurate with experience and performance.
- Opportunities for professional development and career growth within a growing local enterprise.
- A supportive, respectful, and friendly work environment.
- Comprehensive on-the-job training and continuous learning opportunities.
- The chance to contribute directly to a respected local business and the Uvira community.
- Potential for performance-based bonuses and incentives.
- Statutory benefits as per Congolese labor laws.
How to Apply
To apply for this exciting opportunity and become a vital part of the Ets Mutunzi team, please submit your application by clicking on the link below. We look forward to reviewing your qualifications and potentially welcoming you to our family. Ensure your application highlights your relevant experience and passion for customer service.