About Company
Access Bank Plc is a leading multinational commercial bank, a subsidiary of Access Holdings Plc. Licensed by the Central Bank of Nigeria, it is one of the five largest Nigerian banks in terms of assets, loans, deposits, and branch network. Headquartered in Lagos, Nigeria, Access Bank operates across 17 countries in Africa, Europe, and Asia, serving over 42 million customers. We are committed to delivering sustainable economic growth that is profitable, environmentally responsible, and socially relevant. At Access Bank, we believe in empowering our employees, fostering an environment of innovation, integrity, and exceptional customer service. Join a team where your contributions are valued, and your career growth is a priority. We are driven by a passion for excellence and a commitment to making a positive impact on the communities we serve. Our vision is to be the World’s Most Respected African Bank.
Job Description
Access Bank Plc is seeking a dedicated and meticulous Bank Teller to join our thriving branch in Wuye, Abuja. In this pivotal customer-facing role, you will be the frontline ambassador of our brand, responsible for providing exceptional service while accurately and efficiently handling a diverse range of financial transactions. This position offers a fantastic opportunity to kickstart or advance your career in the dynamic financial services sector within a supportive and growth-oriented environment.
As a Bank Teller, your primary responsibility will be to perform various banking transactions, including processing deposits, withdrawals, loan payments, check cashing, and money transfers, ensuring utmost accuracy and adherence to bank policies and regulatory guidelines. Beyond mere transactions, you will play a crucial role in enhancing our customer relationships by greeting clients warmly, listening attentively to their needs, and offering solutions or directing them to appropriate bank personnel for more complex inquiries. You will be expected to identify opportunities to cross-sell or up-sell bank products and services, contributing to the branch’s overall sales objectives and helping customers achieve their financial goals.
Maintaining the confidentiality and security of customer information and transactions is paramount. You will operate cash drawers, maintain accurate records of all transactions, balance cash at the end of each shift, and prepare daily reports. A keen eye for detail is essential to detect counterfeit currency and suspicious activities, which must be reported promptly according to established procedures. You will also be responsible for processing night deposits, ATM deposits, and assisting customers with general inquiries regarding their accounts or bank services.
We are looking for an individual who embodies our core values of integrity, respect, and innovation, and who is eager to contribute positively to our team. The ideal candidate will possess strong communication and interpersonal skills, an unwavering attention to detail, and a commitment to upholding the highest standards of financial accuracy and security. You will be instrumental in fostering a welcoming and efficient banking experience for every customer. This role is perfect for someone who thrives in a fast-paced environment, has a proactive approach to problem-solving, and is passionate about delivering top-tier customer service. You will receive comprehensive training to ensure you are fully equipped to excel in your duties and contribute significantly to the success of our Wuye branch. Join Access Bank and become part of a forward-thinking team that is redefining banking in Africa, where your contributions are valued, and your professional development is a priority.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check cashing.
- Balance cash drawer daily and reconcile discrepancies.
- Identify customer needs and cross-sell or refer appropriate bank products and services.
- Maintain confidentiality and security of all customer information and transactions.
- Adhere strictly to bank policies, procedures, and regulatory compliance guidelines.
- Assist customers with account inquiries, statement requests, and general banking questions.
- Detect and report suspicious activities or transactions to prevent fraud.
- Operate ATM and other banking equipment.
- Manage and organize banking documents and records.
- Provide exceptional customer service to enhance customer satisfaction and loyalty.
Required Skills
- Strong numerical aptitude and cash handling skills.
- Excellent communication and interpersonal skills.
- High level of accuracy and attention to detail.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Customer service orientation and problem-solving abilities.
- Integrity and trustworthiness.
Preferred Qualifications
- OND/HND/B.Sc. in Banking & Finance, Accounting, Business Administration, or a related field.
- Previous experience in a customer service or cash handling role (e.g., retail, hospitality).
- Familiarity with banking software and systems.
- Knowledge of financial regulations and compliance.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance package.
- Pension scheme.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Supportive and inclusive work environment.
- Employee wellness programs.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please ensure your resume is up-to-date and highlights your relevant experience and skills.