About Company
Hotel Indigo El Paso Downtown is a vibrant and unique boutique hotel located in the heart of El Paso, Texas. As part of the IHG family of brands, we pride ourselves on offering guests an authentic and immersive local experience, blending modern design with the rich culture and history of our neighborhood. Our beautifully appointed rooms, exceptional dining options, and personalized service create a welcoming sanctuary for both business and leisure travelers. We believe in fostering a diverse and inclusive environment where every team member feels valued, supported, and empowered to deliver extraordinary guest experiences. Our commitment to community and sustainability drives us to be more than just a hotel; we are a hub of local activity and a warm home away from home for our guests.
Job Description
Are you an enthusiastic and dedicated individual with an unwavering eye for detail, truly passionate about creating pristine and welcoming environments? Hotel Indigo El Paso Downtown, a vibrant and distinctive boutique hotel nestled in the energetic heart of El Paso, Texas, is actively seeking a diligent and meticulous Housekeeper to join our exceptional and diverse team. This is an incredible opportunity for individuals, including those currently residing overseas, who are looking to relocate to the United States and build a fulfilling career within the dynamic and rewarding hospitality industry. We understand the unique challenges and aspirations that overseas applicants may have and are committed to fostering a supportive, inclusive, and welcoming environment for all our team members, celebrating a rich tapestry of cultures and experiences.
As a Housekeeper, you will be the very cornerstone of our renowned guest experience, directly responsible for ensuring that every room and public area within our hotel consistently reflects the high standards of cleanliness, comfort, and sophisticated aesthetic appeal that our guests expect and deserve from the esteemed Hotel Indigo brand. Your dedication and meticulous work will directly contribute to crafting truly memorable stays, making each guest feel refreshed, valued, and eager to return to our unique establishment. This vital role goes far beyond merely cleaning; it’s about thoughtfully crafting an atmosphere of serenity, impeccable order, and understated luxury that enhances every aspect of our guests’ visits. We pride ourselves on cultivating a warm, friendly, and genuinely helpful atmosphere, and we expect our team members to embody this spirit of gracious hospitality in every interaction and task they undertake.
Your daily responsibilities will encompass a comprehensive range of duties, including but not limited to, meticulously cleaning and sanitizing guest rooms, meticulously refreshing bathrooms, carefully replenishing all amenities, maintaining precise linen and towel supplies, and promptly reporting any maintenance issues or safety concerns to the appropriate department. You’ll be an integral part of a collaborative team that deeply values efficiency, strong teamwork, and mutual respect among colleagues. We are specifically looking for an individual who takes immense pride in the quality of their work, demonstrates exceptional reliability, possesses a strong and consistent work ethic, and is genuinely eager to learn, adapt, and grow within our supportive team structure. If you are an overseas applicant, we warmly welcome your interest and application; however, please be advised that Hotel Indigo El Paso Downtown does not provide visa sponsorship directly. All applicants must already possess the legal right to work in the U.S. or be actively pursuing such status independently through appropriate legal channels. Join us and become a vital part of a team that celebrates individuality, fosters professional growth, and consistently delivers truly exceptional service experiences!
Key Responsibilities
- Clean, dust, vacuum, and sanitize all assigned guest rooms and public areas to hotel standards.
- Change linens, make beds, and replenish towels and amenities in guest rooms.
- Empty wastebaskets and transport trash to disposal areas.
- Inspect rooms for maintenance needs and promptly report issues such as leaky faucets, broken lights, or damaged furniture.
- Maintain cleanliness and organization of housekeeping carts, storage rooms, and designated work areas.
- Handle guest requests and inquiries with professionalism and efficiency.
- Adhere to all hotel safety and security procedures, including handling of chemicals and proper use of equipment.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Assist with deep cleaning projects and periodic tasks as assigned by management.
- Monitor and manage inventory of cleaning supplies and guest amenities.
Required Skills
- Previous experience in a cleaning or hospitality role is preferred but not required.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and commitment to high standards of cleanliness.
- Excellent time management and organizational skills.
- Ability to lift, push, and pull moderate weight (up to 25 lbs).
- Must be able to stand, walk, bend, and stoop for extended periods.
- Basic understanding of English for communication with guests and team members.
- Reliable and punctual with a strong work ethic.
- Legal authorization to work in the United States is required.
Preferred Qualifications
- High school diploma or equivalent.
- Bilingual proficiency (English/Spanish).
- Experience using various cleaning chemicals and equipment safely.
- A positive attitude and a passion for guest service.
Perks & Benefits
- Competitive hourly wage.
- Opportunities for career growth and development within IHG.
- Employee discounts on hotel stays worldwide.
- Comprehensive training program.
- A supportive and inclusive work environment.
- Paid time off (PTO) and holiday pay.
- Health, dental, and vision insurance options (for full-time employees).
How to Apply
To express your interest in this exciting opportunity, please click on the application link below. We encourage all qualified candidates, including overseas applicants who possess the legal right to work in the U.S. or are actively pursuing such status, to apply. We look forward to reviewing your application and potentially welcoming you to the Hotel Indigo El Paso Downtown family!