About Company
Nestled atop historic Mount Oread, The Oread Hotel stands as a beacon of luxury and elegance in Lawrence, Kansas. As the city’s premier boutique hotel, we pride ourselves on delivering an unparalleled guest experience, combining sophisticated comfort with Midwestern charm. Our commitment to excellence extends to every interaction, ensuring each guest feels cherished and valued. We are more than just a hotel; we are a destination where memorable moments are crafted, and exceptional service is a standard. Join our passionate team dedicated to redefining hospitality and creating extraordinary experiences for a diverse, global clientele.
Job Description
We are seeking an exceptionally motivated and culturally astute Hospitality Manager – International Transfer to join our esteemed team. This pivotal role is designed to elevate the experience for our international guests, ensuring their journey to and stay at The Oread Hotel is seamless, comfortable, and memorable. You will be responsible for overseeing all aspects related to international guest arrivals, departures, and in-house services, with a keen focus on cultural sensitivity, logistical coordination, and personalized attention. This includes managing pre-arrival communications, coordinating airport transfers, facilitating check-in/check-out processes, and providing concierge services tailored to the unique needs of our diverse international clientele. The ideal candidate will possess a deep understanding of global travel nuances, immigration considerations, and cultural etiquette, ensuring every guest feels welcomed and understood. You will work closely with front desk, concierge, and transportation teams to streamline operations and proactively address any challenges. Your leadership will be crucial in training staff on best practices for international guest service and fostering an inclusive environment. This role is not just about managing logistics; it’s about creating a true home away from home for our global visitors, making The Oread Hotel their preferred choice for every visit to Lawrence.
Key Responsibilities
- Develop and implement strategies to enhance the international guest experience, from pre-arrival to post-departure.
- Oversee and coordinate all international guest transfer logistics, including airport pickups, local transportation, and special requests.
- Act as a primary point of contact for international guests, addressing inquiries, concerns, and special requirements with professionalism and cultural sensitivity.
- Train and mentor hotel staff on best practices for serving international guests, including cultural awareness and language considerations.
- Ensure compliance with all relevant international travel regulations and hotel policies pertaining to foreign guests.
- Collaborate with other departments (Front Office, Concierge, F&B, Housekeeping) to ensure a cohesive and high-quality service delivery.
- Monitor guest feedback and implement continuous improvement initiatives to exceed international guest expectations.
- Manage relationships with external partners such as transportation companies, tour operators, and language services.
- Prepare reports on international guest demographics, feedback, and service performance to inform strategic decisions.
- Handle administrative tasks related to international guest services, including record-keeping and billing.
Required Skills
- Minimum of 4 years of experience in hospitality management, with a focus on guest services or front office operations.
- Demonstrated experience working with diverse international clientele and understanding of cultural differences.
- Exceptional communication skills, both written and verbal, with the ability to interact effectively with guests and staff from various backgrounds.
- Strong organizational and problem-solving abilities, capable of managing complex logistics under pressure.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Proven leadership capabilities, with experience in staff training and development.
- A passion for service excellence and creating memorable guest experiences.
Preferred Qualifications
- Bachelor’s degree in Hospitality Management, International Relations, Business Administration, or a related field.
- Fluency in a second language (e.g., Spanish, Mandarin, French, Arabic).
- Previous experience specifically in international guest relations or luxury hotel settings.
- Knowledge of global travel trends and destination marketing.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career advancement within a luxury hospitality brand.
- Inclusive and supportive work environment.
- Employee discounts on hotel stays, dining, and other services.
- Paid time off and holiday pay.
- Access to a dynamic and diverse team passionate about hospitality.
How to Apply
If you are a visionary leader with a passion for global hospitality and a commitment to unparalleled guest experiences, we invite you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to The Oread Hotel family.