About Company
For over a century, Coca-Cola has refreshed the world and touched billions of lives with our iconic brands. We are more than just a beverage company; we are a part of daily life, connecting people and communities globally. Our commitment to quality, innovation, and sustainability is at the heart of everything we do. Joining Coca-Cola means becoming part of a legacy, a global family dedicated to making a positive impact. We foster an inclusive and dynamic work environment where every voice is heard, and every contribution is valued. We believe in empowering our employees with opportunities for growth, learning, and making a real difference in the world.
Job Description
Are you passionate about delivering exceptional service with a smile? Do you thrive in a fast-paced environment where you can make a tangible difference in a customer’s day? Coca-Cola is seeking a dedicated and enthusiastic Customer Service Representative to join our vibrant team in Downtown, Portland. This is a unique opportunity to represent one of the world’s most recognized and loved brands.
As a Coca-Cola Customer Service Representative, you will be the first point of contact for our valued customers, partners, and consumers. Your primary role will be to handle inquiries, resolve issues, process orders, and provide comprehensive information about our wide range of products and services. From answering questions about new beverage lines to assisting with delivery schedules or addressing feedback, you will play a crucial role in maintaining our high standards of customer satisfaction and loyalty. We’re looking for someone who embodies the Coca-Cola spirit – positive, proactive, and always ready to go the extra mile. You’ll be working in a dynamic office environment, collaborating with various internal departments to ensure seamless customer experiences. This role is perfect for an individual who is an excellent communicator, a skilled problem-solver, and genuinely enjoys helping people. If you are eager to learn, grow, and contribute to a team that values excellence and customer-centricity, we encourage you to apply and become a part of the Coca-Cola family, refreshing the world one customer interaction at a time.
Key Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Accurately process customer orders, product requests, and service inquiries using designated systems and software.
- Provide comprehensive product knowledge and information on Coca-Cola's diverse portfolio of beverages.
- Investigate and resolve customer complaints and issues promptly, escalating complex cases to the appropriate departments when necessary.
- Maintain precise and detailed records of all customer interactions and transactions in the CRM system.
- Collaborate with sales, logistics, and marketing teams to ensure a coordinated and exceptional customer experience.
- Identify opportunities to enhance customer satisfaction and contribute to continuous improvement initiatives.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Stay informed about new products, promotions, and company updates to provide accurate information to customers.
Required Skills
- Minimum of 1 year of experience in a customer service or call center environment.
- Exceptional verbal and written communication skills with a clear and friendly demeanor.
- Proven ability to actively listen, empathize, and build rapport with customers.
- Strong problem-solving and conflict resolution skills.
- Proficiency in using CRM software and general office applications (e.g., Microsoft Office Suite).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced setting.
- High school diploma or equivalent.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business, Communications, or a related field.
- Experience within the food & beverage or consumer goods industry.
- Familiarity with order processing systems and logistics.
- Bilingual proficiency (English and Spanish) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off, including holidays and vacation.
- 401(k) retirement plan with company match.
- Employee assistance program (EAP).
- Opportunities for career growth and professional development.
- Employee discounts on Coca-Cola products and merchandise.
- Positive and collaborative work environment.
- Access to a global network of professionals.
How to Apply
Ready to refresh your career with Coca-Cola? We invite you to bring your passion for service to our team. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and learning more about how you can contribute to our success!