About Company
Netflix is the world’s leading streaming entertainment service with 270 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We are a company that values freedom and responsibility, encouraging our employees to make decisions, take smart risks, and question assumptions. Our culture is built on trust, high performance, and continuous feedback, fostering an environment where individuals can do their best work and grow personally and professionally. Joining Netflix means becoming part of a team that is passionate about delighting our members and continuously innovating the entertainment experience.
Job Description
Are you passionate about helping people and eager to kickstart your career with a global leader in entertainment? Netflix is looking for enthusiastic and dedicated individuals to join our world-class Customer Care team. This is an incredible opportunity for motivated candidates who are ready to learn and grow, as no prior experience is required! We believe in nurturing talent and providing all the tools and training you need to succeed. As a Customer Care Representative, you’ll be the friendly voice of Netflix, assisting our members with a wide range of inquiries, from billing questions and technical troubleshooting to general support and content recommendations. You’ll be empowered to provide an exceptional support experience, reflecting Netflix’s commitment to member satisfaction.
At Netflix, we foster a culture of open communication, continuous learning, and innovation. We understand that our success hinges on our members’ happiness, and our Customer Care team is at the forefront of delivering that happiness. You’ll work remotely, allowing for flexibility and convenience, while still being an integral part of our vibrant, supportive team. We offer comprehensive training that will equip you with a deep understanding of our services, tools, and best practices, ensuring you’re confident and capable in every interaction. If you’re a natural problem-solver, a great listener, and someone who thrives on making a positive impact, we encourage you to apply. This role is more than just answering calls; it’s about building connections, resolving issues creatively, and ensuring every Netflix member has an outstanding experience. Join us and help shape the future of entertainment!
Key Responsibilities
- Provide friendly, accurate, and efficient assistance to Netflix members via phone, chat, and email.
- Troubleshoot technical issues related to streaming devices, internet connectivity, and account access.
- Address billing inquiries, subscription changes, and payment concerns with clarity and professionalism.
- Educate members on Netflix features, content library, and new services.
- Document interactions accurately and maintain detailed records in our CRM system.
- Collaborate with internal teams to resolve complex member issues and improve processes.
- Continuously learn and adapt to new product features, services, and support tools.
- Maintain a high level of member satisfaction by demonstrating empathy and effective problem-solving.
- Adhere to company policies and procedures, ensuring data privacy and security.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Ability to learn new software and systems quickly.
- A natural curiosity and desire to solve problems.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable high-speed internet connection and a quiet home workspace.
- High school diploma or equivalent.
- Proficiency with basic computer applications and web browsing.
Preferred Qualifications
- Experience using various streaming devices and platforms.
- Familiarity with Netflix's content and services.
- Ability to speak multiple languages (especially Spanish or French) is a plus.
- Previous experience in a remote work setting.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) matching program.
- Employee stock purchase plan (ESPP).
- Netflix subscription reimbursement.
- Generous parental leave policy.
- Opportunities for career growth and professional development.
- Access to internal learning and development resources.
- Flexible remote work environment.
- Inclusive and diverse company culture.
How to Apply
Ready to bring your passion for customer care to Netflix? We encourage all interested candidates to click on the application link below to apply for this exciting opportunity. Please submit your resume and a brief cover letter outlining why you believe you’d be a great fit for our team, even without prior experience. We look forward to reviewing your application!