About Company
Netflix is the world’s leading streaming entertainment service with over 270 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We are a global company that strives to entertain the world, and we achieve this through a culture of freedom and responsibility, focusing on innovation, collaboration, and rapid iteration. Join our team and help us build the future of entertainment, supporting the people and technology that make it all possible.
Job Description
Are you a problem-solver with a passion for technology and a knack for helping people? Netflix is seeking a dedicated and proactive IT Support Specialist to join our remote team, specifically supporting our operations and employees in the South Highlands, Shreveport area, and across various remote locations. In this crucial role, you will be the first line of defense for our employees’ technical issues, ensuring seamless operation of their hardware, software, and network connectivity. This isn’t just about fixing computers; it’s about empowering our talent to create and deliver the best entertainment experience globally. You’ll troubleshoot a wide range of issues, from complex network problems to common application glitches, providing exceptional service with a friendly and professional demeanor. This role requires a high degree of technical aptitude, excellent communication skills, and the ability to work independently in a fast-paced, dynamic remote environment. You will be instrumental in maintaining the productivity of our diverse workforce, contributing directly to Netflix’s continued success in captivating audiences worldwide. We’re looking for someone who takes initiative, is eager to learn new technologies, and embodies our culture of innovation and user-centric support. If you thrive on challenges and are ready to make a significant impact from your home office, we encourage you to apply.
Key Responsibilities
- Provide remote technical support to Netflix employees, diagnosing and resolving hardware, software, and network issues.
- Manage and maintain endpoint devices including laptops (Mac/Windows), mobile devices, and peripherals.
- Assist with account management, password resets, and access provisioning for various internal systems.
- Troubleshoot VPN connectivity, Wi-Fi issues, and other remote access problems.
- Document all support interactions, resolutions, and configurations in our ticketing system (Jira Service Desk).
- Onboard new employees with IT equipment setup and initial technical orientation.
- Collaborate with other IT teams to escalate and resolve complex technical problems.
- Participate in maintaining IT asset inventory and lifecycle management.
- Develop and update self-help guides and documentation for common issues.
- Stay current with emerging technologies and best practices in IT support.
Required Skills
- 3+ years of experience in IT Support or Help Desk roles.
- Proficiency in macOS and Windows operating systems.
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with cloud-based productivity suites (e.g., Google Workspace, Microsoft 365).
- Familiarity with identity and access management systems (e.g., Okta, Active Directory).
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Customer-focused mindset with a strong commitment to service excellence.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL Foundation).
- Experience with Jira Service Desk or similar ticketing systems.
- Basic scripting knowledge (e.g., PowerShell, Bash).
- Experience supporting AV equipment and video conferencing tools.
- Previous experience in a fast-paced media or entertainment company.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee stock purchase plan.
- Paid parental leave.
- Annual professional development allowance.
- Access to Netflix streaming service.
- Home office stipend and equipment.
- Flexible work environment.
How to Apply
To apply for this exciting remote opportunity, please click on the application link below to submit your resume and cover letter. Detail your relevant experience and why you are a great fit for Netflix’s unique culture and this IT Support role.