About Company
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products and services are designed to connect professionals, foster learning, and help individuals and organizations succeed. We believe in a culture that is inclusive, collaborative, and driven by purpose. We empower our employees to innovate, take ownership, and grow their careers within a supportive and dynamic environment. At LinkedIn, you’ll be part of a team that is not just building software, but building the future of work for millions of people worldwide. Join us and help make a tangible impact on the professional lives of others, contributing to a company that values integrity, diversity, and excellence.
Job Description
Are you a highly motivated and skilled IT professional looking for an immediate opportunity to make a significant impact? LinkedIn is seeking a dedicated IT Support Specialist to join our dynamic team in the Venbury District of Altoona, PA. In this crucial role, you will be the first line of defense for our employees, ensuring seamless operation of their technology and providing exceptional technical assistance. This isn’t just about fixing computers; it’s about empowering our workforce to achieve their best by eliminating technical hurdles. You will troubleshoot a wide array of hardware and software issues, manage IT assets, provide essential on-boarding support for new hires, and contribute to the overall efficiency of our internal IT systems. We are looking for someone with a strong customer service mindset, excellent problem-solving abilities, and a proactive approach to identifying and resolving technical challenges before they escalate. If you thrive in a fast-paced environment, are passionate about technology, and are eager to contribute to a company that values innovation and professional growth, we encourage you to apply. This hybrid role offers the flexibility of remote work blended with essential on-site presence to manage hardware, network issues, and provide hands-on support when needed, ensuring you stay connected to our team and our mission.
Key Responsibilities
- Provide first-line and second-line technical support to LinkedIn employees, resolving hardware, software, network, and system issues efficiently.
- Manage and maintain IT inventory, including laptops, desktops, mobile devices, and peripherals.
- Perform hardware and software installations, configurations, and upgrades.
- Onboard new employees by setting up their IT equipment, accounts, and providing initial training.
- Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi) and collaborate with network engineers for resolution.
- Administer user accounts and permissions in various systems (e.g., Active Directory, Google Workspace).
- Document all support activities, solutions, and procedures in our ticketing system and knowledge base.
- Participate in IT projects, including system deployments, upgrades, and migrations.
- Educate users on IT best practices and security awareness.
- Collaborate with other IT teams to escalate and resolve complex issues.
Required Skills
- Proficiency in troubleshooting and supporting Windows and macOS operating systems.
- Experience with Google Workspace (formerly G Suite) administration and support.
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Familiarity with remote desktop support tools and techniques.
- Excellent verbal and written communication skills.
- Proven ability to diagnose and resolve hardware and software issues systematically.
- Strong customer service orientation and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Security+ certification.
- Experience with enterprise-level ticketing systems (e.g., ServiceNow, Jira Service Desk).
- Familiarity with mobile device management (MDM) solutions.
- Experience supporting video conferencing systems (e.g., Zoom, Google Meet).
- Previous experience in a hybrid work environment.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company match.
- Flexible work arrangements and a strong commitment to work-life balance.
- Professional development opportunities, including access to LinkedIn Learning and tuition reimbursement.
- On-site amenities (where applicable) like fitness centers, cafes, and recreation areas.
- Employee assistance program for mental health and well-being.
- Opportunities for career growth within a leading global technology company.
- Employee stock purchase plan (ESPP).
How to Apply
Ready to power the professionals of the world? Click the application link below to submit your resume and cover letter. Tell us why you’re the perfect fit for LinkedIn’s IT Support team. We look forward to reviewing your application!