About Company
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people connect, learn, find jobs, and grow their careers, while empowering companies to hire, market, and sell effectively. With over 900 million members worldwide, LinkedIn is at the forefront of shaping the future of work and professional development. We are committed to fostering an inclusive and diverse workplace where every employee can thrive and make a meaningful impact. Join our team and be a part of a company that is dedicated to connecting the world’s professionals to make them more productive and successful.
Job Description
Are you a passionate advocate for customer success with a talent for fostering strong, lasting relationships? LinkedIn is seeking an experienced and dynamic Customer Success Manager to join our team in Oakdale, Coralville. In this pivotal role, you will be instrumental in ensuring our clients derive maximum value from their LinkedIn solutions, driving adoption, retention, and expansion across their portfolios. This is an immediate hiring opportunity for an individual ready to hit the ground running.
As a Customer Success Manager at LinkedIn, you will act as a trusted advisor, guiding our clients through their journey with our diverse suite of products, including Talent Solutions, Marketing Solutions, and Sales Solutions. You will be responsible for understanding their unique business objectives, proactively identifying opportunities for deeper engagement, and demonstrating the tangible ROI of their LinkedIn investment. This role requires a blend of strategic thinking, hands-on problem-solving, and exceptional communication skills to manage a portfolio of key accounts. You’ll collaborate closely with sales, product, and support teams to champion customer needs and ensure a seamless experience. If you are driven by a desire to empower businesses to achieve their goals through innovative technology and thrive in a fast-paced, collaborative environment, we encourage you to apply. This position offers a unique chance to shape the success stories of a diverse range of companies, leveraging the power of the world’s leading professional network.
Key Responsibilities
- Manage a portfolio of key clients, acting as their primary point of contact and trusted advisor.
- Develop and execute strategic account plans to drive product adoption, ensure retention, and identify growth opportunities.
- Conduct regular business reviews with clients to track progress, demonstrate value, and align LinkedIn solutions with their evolving business needs.
- Proactively identify and mitigate risks to customer satisfaction and account health.
- Collaborate with internal sales, product, and technical support teams to resolve client issues and deliver exceptional service.
- Educate clients on new product features and best practices to maximize their return on investment.
- Gather customer feedback and insights to inform product development and improve the overall customer experience.
- Contribute to the development of best practices and playbooks for the Customer Success team.
- Achieve and exceed quarterly and annual targets for customer satisfaction, retention, and expansion.
Required Skills
- 3+ years of experience in Customer Success, Account Management, or a client-facing role within the SaaS or technology industry.
- Proven ability to build and maintain strong, long-lasting client relationships at all levels.
- Excellent communication, presentation, and negotiation skills.
- Strong analytical and problem-solving abilities, with a data-driven approach to client management.
- Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
- Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
- Understanding of the B2B sales and marketing landscape.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Experience with LinkedIn products and solutions (e.g., Talent Solutions, Marketing Solutions, Sales Solutions).
- Familiarity with the talent acquisition, marketing, or sales technology ecosystem.
- Project management certification or experience.
- Experience working with diverse client segments, from SMB to enterprise.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including holidays and sick leave.
- 401(k) matching program.
- Flexible spending accounts.
- Access to LinkedIn Learning for continuous professional development.
- Employee assistance program.
- Commuter benefits.
- Wellness programs and resources.
- On-site amenities (where applicable), including snacks and beverages.
- Company-sponsored social events and team-building activities.
How to Apply
Ready to make an impact? We encourage all qualified candidates to apply directly through our official careers portal. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your relevant customer success experience and passion for connecting professionals worldwide.