About Company
Sky Group is a leading media and entertainment company, committed to connecting customers to the best content and innovative services. With a focus on technology, creativity, and customer experience, we deliver exceptional TV, broadband, and mobile services. We believe in empowering our people, fostering a diverse and inclusive environment where every employee can thrive and contribute to our mission of bringing entertainment and connectivity to homes. Join our team and be part of a company that’s shaping the future of media and technology, where your career can truly take off.
Job Description
Are you a proactive problem-solver with a passion for technology and a desire to learn? Sky Group is looking for enthusiastic individuals to join our team as an Entry Level Technician in Sherman Hill, Des Moines. No prior experience is needed – we provide comprehensive training to equip you with all the skills required to excel in this exciting role. As a Sky Entry Level Technician, you will be the face of our company, responsible for installing, maintaining, and repairing our cutting-edge broadband, TV, and smart home services directly in customer homes. This is a fantastic opportunity to kick-start your career in a dynamic industry, working with innovative technology and providing outstanding customer service. You’ll work independently and as part of a supportive team, ensuring our customers enjoy a seamless and high-quality service experience. If you’re eager to learn, enjoy hands-on work, and thrive on making customers happy, we encourage you to apply!
Key Responsibilities
- Install and activate Sky broadband, TV, and smart home products in residential customer premises.
- Perform diagnostic checks and troubleshoot technical issues related to services and equipment.
- Educate customers on how to use their new services and equipment, ensuring a clear understanding of features and benefits.
- Maintain high standards of customer satisfaction by providing friendly, professional, and efficient service.
- Adhere to all safety protocols and company procedures during installations and service calls.
- Manage and organize personal work vehicle inventory and tools effectively.
- Complete all necessary documentation and reporting accurately and in a timely manner.
- Participate actively in ongoing training and development programs to enhance technical skills and product knowledge.
Required Skills
- A valid US driver's license with a clean driving record.
- Ability to work independently and manage time effectively.
- Excellent communication and interpersonal skills to interact with customers.
- Strong problem-solving abilities and a methodical approach to tasks.
- Physical capability to lift up to 50 lbs, climb ladders, and work in various weather conditions.
- Eagerness to learn new technologies and adapt to changing environments.
Preferred Qualifications
- High school diploma or GED equivalent.
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus.
- Basic understanding of electronics or home networking is advantageous but not required.
- A passion for technology and entertainment services.
Perks & Benefits
- Comprehensive paid training program designed to make you a Sky expert.
- Competitive salary and performance-based incentives.
- Generous paid time off and holiday schedule.
- Medical, dental, and vision insurance coverage.
- 401(k) retirement plan with company matching.
- Employee discounts on Sky services.
- Company vehicle, tools, and uniform provided.
- Opportunities for career advancement and professional development.
How to Apply
To apply for this exciting Entry Level Technician role at Sky Group, please click on the application link below. You will be redirected to our careers portal where you can submit your resume and complete our online application form. We look forward to reviewing your application!