About Company
Sky Group is a leading entertainment and telecommunications company, serving millions of customers across Europe. We are at the forefront of innovation, delivering cutting-edge TV, broadband, and mobile services. Our mission is to connect customers to the content and experiences they love, providing unparalleled choice, value, and customer service. We pride ourselves on creating a dynamic and inclusive environment where our employees can thrive, learn, and grow their careers. Joining Sky Group means becoming part of a forward-thinking organization that continuously pushes boundaries and invests in its people and communities.
Job Description
Are you a dynamic and customer-focused individual with a passion for connecting people with innovative entertainment and communication solutions? Sky Group, a recognized leader in the telecommunications and entertainment industry, is seeking an enthusiastic and motivated Sales Advisor to join our vibrant team in Burlington, Iowa. In this pivotal role, you will serve as the primary point of contact for potential and existing customers, embodying the brand values of Sky and delivering an exceptional experience. Your main objective will be to engage directly with individuals, listen intently to understand their unique needs, and skillfully introduce them to our comprehensive suite of cutting-edge products and services. This includes showcasing the unparalleled entertainment options of Sky TV, the high-speed reliability of Sky Broadband, the flexibility of Sky Mobile, and various other integrated solutions designed to enhance modern living.
As a Sky Sales Advisor, you will play a crucial part in driving our business forward by not just making sales, but by creating genuine value for our customers. This involves educating them on the features and benefits of our offerings, conducting engaging product demonstrations, and expertly navigating them through various subscription packages. You will be empowered to tailor solutions that perfectly fit each customer’s lifestyle, preferences, and budget, ensuring they receive the most relevant and beneficial services. Your natural ability to communicate clearly, articulate complex information simply, listen actively to customer feedback, and persuade effectively will be instrumental in your success and in fostering long-term customer relationships.
We are specifically looking for someone who thrives in a dynamic, target-driven environment and possesses a genuine eagerness to learn about the latest in entertainment and connectivity technology. A commitment to providing outstanding customer service is paramount, as you will be responsible for ensuring satisfaction at every touchpoint. You will not only be responsible for achieving individual sales goals but also for contributing to a collaborative team atmosphere, sharing best practices, and celebrating collective successes. You’ll be fully supported by a dedicated management team and benefit from ongoing, comprehensive training and development programs specifically designed to continually enhance your product knowledge, refine your sales techniques, and unlock your full professional potential. If you’re ready to embark on a rewarding career path where your efforts are recognized, your contributions are valued, and your personal and professional growth is actively encouraged, we invite you to apply and become a vital part of the Sky Group family. Join us in bringing the very best of entertainment and communication to homes across Burlington, Iowa, and beyond, making a tangible difference in how people live, work, and connect.
Key Responsibilities
- Engage proactively with customers in a retail or call center environment to identify their needs.
- Present and demonstrate Sky products and services, including TV, broadband, and mobile, effectively.
- Achieve and exceed individual and team sales targets and key performance indicators.
- Provide exceptional customer service and build strong, lasting relationships.
- Handle customer inquiries, resolve issues, and provide accurate product information.
- Stay up-to-date with the latest Sky products, services, and promotional offers.
- Process sales transactions and maintain accurate customer records.
- Collaborate with team members and management to enhance sales strategies and customer satisfaction.
Required Skills
- Proven customer service or sales experience (preferably 1+ year).
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening abilities.
- Ability to work in a fast-paced, target-driven sales environment.
- Basic computer proficiency and ability to learn new systems quickly.
- A positive attitude and a passion for technology and entertainment.
Preferred Qualifications
- High school diploma or GED equivalent.
- Previous experience in telecommunications, retail, or a related sales field.
- Demonstrated ability to meet and exceed sales goals.
- Familiarity with Sky products and services (training provided).
- A track record of building rapport and trust with customers.
Perks & Benefits
- Competitive base salary with attractive commission and bonus structures.
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation and sick leave.
- Generous employee discounts on Sky products and services.
- Robust training and ongoing professional development programs.
- Opportunities for career advancement within a global company.
- Retirement savings plan with company contributions.
- A supportive, inclusive, and collaborative work environment.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. Please ensure your application highlights your sales experience, customer service skills, and enthusiasm for the telecommunications and entertainment industry. We look forward to reviewing your application!