About Company
Sky Group is Europe’s leading media and entertainment company, serving millions of customers across various platforms. Renowned for innovation in broadcasting, broadband, and mobile services, Sky is committed to delivering exceptional experiences and pushing the boundaries of technology. While our primary operations are rooted in Europe, our commitment to cutting-edge technology and infrastructure extends our influence globally, often through strategic partnerships and specialized project teams. We are rapidly expanding our technical presence and seeking dedicated professionals to join our dynamic team. Join Sky and become part of a forward-thinking organization that values talent, diversity, and groundbreaking solutions. Our vision is to be at the forefront of technological advancement, bringing seamless connectivity and entertainment to communities worldwide.
Job Description
Are you a highly motivated and skilled technical professional looking for an immediate opportunity to make a significant impact? Sky Group is urgently seeking a dedicated Field Engineer to join our growing team in Clinton, Iowa. In this critical role, you will be the face of Sky, providing essential technical support and expertise directly to our partners and customers on-site. This is an exciting opportunity to work with cutting-edge telecommunications and media technology, ensuring seamless service delivery and high customer satisfaction. The ideal candidate will possess a strong blend of technical proficiency, problem-solving abilities, and excellent interpersonal skills. You will be responsible for installing, maintaining, and troubleshooting complex systems, diagnosing issues, and implementing effective solutions in a timely manner. This role requires a proactive approach, an unwavering commitment to quality, and the ability to work independently in various field environments. If you thrive in a fast-paced, hands-on environment and are passionate about technology, we encourage you to apply now and help us connect the world, one successful installation at a time. This urgent hiring requires candidates who are ready to hit the ground running, with comprehensive training and support provided to ensure your success. Your contributions will directly enhance our operational efficiency and customer experience in the Clinton area by ensuring all technical installations and repairs meet Sky’s rigorous standards for excellence and reliability. We are looking for someone who is not just a technician, but a problem-solver who takes pride in delivering exceptional service every single day. If you are passionate about technology and eager to contribute to a world-class team, this is the perfect opportunity for you.
Key Responsibilities
- Perform on-site installation, configuration, maintenance, and repair of telecommunications and media equipment, including but not limited to broadband, fiber optics, and satellite systems.
- Diagnose and resolve technical issues efficiently, utilizing diagnostic tools and techniques to identify root causes and implement lasting solutions.
- Conduct routine preventative maintenance and system checks to ensure optimal performance and reliability of installed infrastructure.
- Provide exceptional customer service, clearly explaining technical details to non-technical users and ensuring customer satisfaction with all service calls.
- Manage and prioritize service tickets, ensuring timely completion of tasks and adherence to service level agreements (SLAs).
- Maintain accurate records of all service activities, including detailed notes on installations, repairs, and customer interactions.
- Adhere to all safety protocols and company guidelines, ensuring a safe working environment for yourself and others.
- Collaborate with central support teams and other field engineers to share knowledge, best practices, and resolve complex technical challenges.
- Participate in ongoing training and professional development to stay current with evolving technology and industry standards.
- Manage vehicle inventory, tools, and equipment, ensuring they are well-maintained and readily available for service calls.
Required Skills
- Proven technical aptitude and hands-on experience with installation, maintenance, and troubleshooting of telecommunications or IT equipment.
- Strong diagnostic and problem-solving skills, with the ability to methodically approach and resolve complex technical issues.
- Excellent communication and interpersonal skills, capable of interacting professionally with customers and colleagues.
- Ability to work independently, manage time effectively, and prioritize tasks in a dynamic field environment.
- Proficiency with basic hand tools and test equipment.
- A valid driver's license and a clean driving record.
- Ability to lift and carry equipment up to 50 lbs, climb ladders, and work in various weather conditions and confined spaces.
- Basic computer literacy and ability to navigate software for job management and diagnostics.
Preferred Qualifications
- Associate's degree or technical certification in Electronics, Telecommunications, IT, or a related field.
- 2+ years of experience as a Field Service Technician or similar role.
- Experience with fiber optic installation and testing.
- Familiarity with network protocols (TCP/IP) and basic networking concepts.
- Experience with satellite TV systems or broadband internet installations.
- OSHA 10 or other relevant safety certifications.
- Prior experience in a customer-facing technical support role.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and holidays.
- Company vehicle or mileage reimbursement.
- All necessary tools, equipment, and company-provided uniform.
- Opportunities for professional growth and career advancement within a global company.
- Ongoing training and certification programs to enhance your skills.
- A supportive and collaborative team environment.
- Employee discount programs on Sky services (where applicable) and other perks.
- 401(k) retirement plan with company match.
How to Apply
If you are ready to take on this challenging and rewarding role, we invite you to apply today! Please click the application link below to submit your resume and cover letter directly through the Sky Group careers portal. We look forward to reviewing your qualifications and potentially welcoming you to our team.