About Company
Allegro is the undisputed leader in Poland’s e-commerce landscape and a significant player among Europe’s largest online marketplaces. For over two decades, we have been at the forefront of digital commerce, successfully connecting millions of buyers and sellers across the country. Our platform has fostered a vibrant, dynamic ecosystem that not only empowers countless local businesses to thrive but also offers unparalleled convenience, choice, and security to our extensive customer base. At Allegro, our core mission revolves around making online shopping an experience that is simpler, safer, and more enjoyable for everyone, every single day. We take immense pride in our unwavering commitment to pioneering innovative technology, our deeply customer-centric approach, and cultivating a vibrant, inclusive work culture. This culture actively fosters continuous growth, promotes seamless collaboration, and encourages perpetual learning among our talented teams. With a robust focus on data-driven decision-making, agile development methodologies, and a forward-thinking mindset, we are constantly evolving, adapting, and innovating to meet and exceed the demands of a rapidly accelerating digital world. Join Allegro and become an integral part of a visionary team dedicated to shaping the very future of e-commerce, not just in Poland, but across the broader European market.
Job Description
Are you a highly motivated and enthusiastic individual with a deep-seated passion for technology, eager to kickstart a rewarding career in Information Technology? Allegro, Poland’s leading e-commerce platform, is actively seeking a bright and dedicated IT Assistant to join our dynamic and growing IT Operations team, based in our modern office in Poznań. This entry-level position is specifically designed for someone who is a quick and eager learner, possesses a genuine interest in technical support, and is looking for a truly hands-on opportunity to develop and hone their skills within a fast-paced, professional, and supportive environment. As an IT Assistant, you will play a truly crucial role in ensuring the seamless and efficient operation of our internal IT systems, providing essential first-line technical support to our diverse employee base. You will have the unique opportunity to work closely alongside experienced IT professionals, gaining invaluable exposure to a wide spectrum of cutting-edge technologies, industry best practices, and complex problem-solving scenarios. This role offers an exceptional foundational platform for building a successful and long-term career in IT, with abundant opportunities for advancement, continuous learning, and significant professional development within our rapidly expanding organization. We are looking for proactive, detail-oriented individuals who are natural problem-solvers, possess excellent communication skills, and thrive in a collaborative atmosphere. If you’re ready to embrace new challenges, learn continuously, grow professionally, and make a tangible contribution to a leading European e-commerce platform, we strongly encourage you to apply today and embark on your IT journey with Allegro!
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues for internal employees, both remotely and on-site.
- Assist with the setup, configuration, and maintenance of workstations (laptops, desktops), mobile devices, printers, and other peripherals.
- Install, configure, and update operating systems and various applications, ensuring compliance with company security standards and policies.
- Manage user accounts, permissions, and access rights across different internal IT systems and platforms.
- Document IT support procedures, troubleshooting steps, and maintain accurate records of IT asset inventory.
- Participate in the deployment, upgrade, and relocation of IT equipment across various departments.
- Support IT inventory management processes, including ordering, tracking, receiving, and auditing IT equipment and software licenses.
- Collaborate effectively with senior IT specialists and other technical teams on a variety of IT projects and initiatives.
- Ensure timely and efficient resolution of IT issues, escalating more complex problems to appropriate senior teams when necessary.
- Contribute to maintaining a secure, stable, and highly efficient IT environment for all Allegro employees.
Required Skills
- Basic understanding of Windows operating systems (Windows 10/11) and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Fundamental knowledge of computer hardware components and basic troubleshooting techniques for PCs and laptops.
- Strong problem-solving abilities, logical thinking, and meticulous attention to detail.
- Excellent verbal and written communication and interpersonal skills, with a clear customer/service-oriented mindset.
- Ability to work effectively both independently and as a collaborative member of a diverse team.
- A demonstrated eagerness to learn new technologies, processes, and adapt to evolving IT landscapes quickly.
- Fluent in Polish (C1 level or higher) and a good working command of English (B1/B2 level).
Preferred Qualifications
- Relevant certifications such as CompTIA A+, Microsoft Certified Fundamentals (e.g., MS-900), or equivalent.
- Prior experience with IT ticketing systems (e.g., Jira Service Desk, ServiceNow) for issue tracking and resolution.
- A foundational understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Previous experience in a customer service, help desk, or technical support role.
- Knowledge of IT security best practices and principles.
Perks & Benefits
- Highly competitive salary package and attractive performance-based bonuses.
- Comprehensive private medical care package for you and your family.
- Life insurance coverage for peace of mind.
- Multisport card and access to a wide range of sports and wellness facilities.
- Flexible working hours and an opportunity for a hybrid work model after initial training and onboarding.
- Modern, comfortable, and ergonomically designed office environment.
- Extensive opportunities for continuous professional development, including internal training programs, external courses, and industry certifications.
- Access to a vast internal learning platform with a rich library of courses, e-books, and resources.
- Attractive employee discount on Allegro purchases.
- Regular integration events, team-building activities, and social gatherings.
- Fresh fruits, delicious snacks, and a variety of hot beverages available in the office.
How to Apply
If you are ready to take on this exciting challenge and grow your career with Allegro, we strongly encourage you to apply! Please click on the application link below to submit your comprehensive resume and a compelling cover letter. We eagerly look forward to reviewing your application and potentially welcoming you to our innovative and dedicated team.