About Company
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups, and institutions. Our global team of more than 35,000 employees and agents, and thousands of distribution partners, serve over 30 million customers. With a heritage spanning over 135 years, Manulife is committed to fostering an inclusive, innovative, and dynamic work environment where every employee can thrive and contribute to our mission. We believe in empowering our employees with the tools, resources, and opportunities for professional growth and development, helping them build fulfilling careers while making a tangible impact on the lives of our customers and communities worldwide. Join us and be a part of a company that values integrity, customer-centricity, and continuous improvement.
Job Description
Manulife is seeking a highly motivated and analytical Business Analyst to join our dynamic team in Portage, Indiana. This role is pivotal in bridging the gap between our business needs and technical solutions, ensuring that our projects align with strategic objectives and deliver maximum value. As a Business Analyst, you will be instrumental in driving successful project outcomes by eliciting, analyzing, and documenting requirements, facilitating communication between stakeholders, and supporting the entire software development lifecycle.
Your primary responsibility will be to work closely with business stakeholders to understand their processes, identify opportunities for improvement, and translate complex business problems into clear, actionable requirements for our technology teams. You will play a crucial role in shaping solution designs, validating proposed functionalities, and ensuring that delivered solutions meet user expectations and business goals. This position requires a keen eye for detail, exceptional problem-solving skills, and the ability to articulate technical concepts to non-technical audiences and vice versa.
The ideal candidate will possess a strong background in financial services or insurance, demonstrating an understanding of industry-specific challenges and regulations. You will be expected to utilize various analytical techniques, including process mapping, data analysis, and use case development, to drive insights and inform decision-making. Collaboration is key in this role; you will work closely with project managers, developers, quality assurance analysts, and end-users to ensure seamless project execution from inception to deployment. If you are a proactive individual with a passion for driving innovation and enhancing operational efficiency within a leading global financial institution, we encourage you to apply. This is an exciting opportunity to contribute to significant projects and grow your career within a supportive and forward-thinking environment.
Key Responsibilities
- Elicit, analyze, and validate business requirements from various stakeholders using interviews, workshops, surveys, site visits, and workflow analysis.
- Translate business requirements into detailed functional specifications, user stories, use cases, and process flows.
- Collaborate with technical teams (developers, architects, QA) to design, test, and implement solutions that meet business needs and technical standards.
- Conduct thorough data analysis to support requirement gathering, problem identification, and solution validation.
- Facilitate meetings and presentations to communicate findings, proposed solutions, and project progress to stakeholders at all levels.
- Support the Quality Assurance team in developing test plans and strategies, and assist in user acceptance testing (UAT).
- Identify and document current and future state business processes, highlighting areas for improvement and automation.
- Manage and prioritize a backlog of requirements, ensuring alignment with project goals and business value.
- Provide ongoing support and training to end-users post-implementation.
- Stay current with industry trends, best practices in business analysis, and financial services regulations.
Required Skills
- 3+ years of experience as a Business Analyst in the financial services or insurance industry.
- Proven ability to elicit, analyze, and document complex business and functional requirements.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent communication (written and verbal) and interpersonal skills.
- Proficiency in creating process flows, use cases, user stories, and other business analysis artifacts.
- Experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence).
- Ability to facilitate meetings and workshops with diverse groups of stakeholders.
- Solid understanding of the Software Development Life Cycle (SDLC).
Preferred Qualifications
- Bachelor's degree in Business Administration, Finance, Information Technology, or a related field.
- CBAP, CCBA, or other relevant business analysis certifications.
- Experience with data modeling, SQL, and reporting tools.
- Project management experience or exposure.
- Familiarity with regulatory compliance within financial services.
- Experience with large-scale system implementations or transformations.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development, training, and career advancement.
- Employee wellness programs and resources.
- Supportive and inclusive company culture.
- Life and disability insurance.
- Employee assistance program (EAP).
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant experience in business analysis within the financial services or insurance sector. We look forward to reviewing your application.